Wellesley Animal Hospital

Expérience fantastique: The options for treatment were well explained. On a personal note, they were understanding of my mobility issues and I didn't feel any judged for not bringing in my cat sooner.

Expérience fantastique: Dr. Edwards was absolutely wonderful with our elderly cat, Smokey. She was incredibly patient, gentle, and thorough throughout the appointment. She took the time to clearly explain everything to us, answered all of our questions, and made sure we felt comfortable with the next steps! Highly recommend to anyone seeking a new clinic!

Expérience fantastique: Absolutely wonderful experience! The staff was kind, patient, and took the time to explain everything to me. I felt completely informed and comfortable leaving Bailey in their care. Highly recommend!

Expérience fantastique: The doctor and staff were very helpful. We had a really good experience

Expérience fantastique: It was a smooth experience. The doctor and the staff were very helpful

Expérience fantastique: Took my kitten there for her first visit. Very friendly staff, quick service, experienced doctors. They explained to me everything patiently and made sure I can find the entrance properly before I left the house. It was a very pleasant experience. I will be going back for her surgery. 10/10 recommend.

Expérience négative: Used to be a good place to take your pet to, but things have changed recently and it has become all about money. Just taking your pet to see a vet at this clinic has a base charge of almost $175 and then there are other charges for tests, med etc. Place is cluttered and basically unclean and the reception staff dont speak English very well. Just an off-putting place now. Sadly.

Expérience fantastique: We’ve been bringing Charlie to Wellesley Animal Hospital since I adopted her at 2 years old — she’s now 9 — and I truly can’t say enough good things about them. Charlie is only two pounds, so she’s very delicate, and the team has always been incredibly gentle, patient, and kind with her. They take their time, handle her with such care, and always make sure she feels safe and comfortable. At our most recent visit, we completed a travel certificate for our upcoming trip as well as the full senior wellness screening package. I really appreciate that they now offer bundled senior packages — it’s much more economical compared to when I had to run all of these tests individually a few years ago. It makes it easier to stay proactive about her health as she gets older. Over the years, they’ve consistently been professional, compassionate, and thorough. I completely trust them with such a tiny and precious member of my family. I highly recommend Wellesley Animal Hospital to anyone looking for caring, attentive veterinary care.

Expérience fantastique: Very friendly accommodating staff. Understood my financial situation and worked with me to find the best solutions to ensure that my dog still receives optimal care

Expérience fantastique: The staff are always incredible with my 6 year old rescue pup. So much so that he actively tries to drag me back there whenever we’re in the area. Everyone is incredibly helpful, share the costs of what needs to be done to help me make informed choices, and couldn’t be more loving to every animal I see them with.

Expérience fantastique: The staff here are always so wonderful and friendly! They always treat us and our cats with so much love; we appreciate it so much. 10/10 recommend if you need somewhere you can trust and rely on to care for your pets.

Expérience fantastique: We love the Wellesley Animal Hospital. We take our three cats there, and the team there are always warm and helpful.

Expérience fantastique: Just started bringing my cat Odin for a probably chronic issue. prices are fair and the office is friendly I feel like my pet will be well cared for

Expérience fantastique: Best place ever. Warm and homey atmosphere. They obviously all love animals here and also run a very tight ship.

Expérience négative: First visit and the experience was mediocre. Although the vet and staff were helpful and friendly, the examination room was dirty with embedded dust and a general sense of uncleanliness. The second floor reception area similarly was also unclean and in disarray. The receptionist could not speak English very well which for a front line worker should be essential. Overall, not too happy as I would expect it to be a better experience given the high cost every step of the way.

Expérience fantastique: Wonderful location my cat liked the vet and was very well behaved around her. Highly recommended

Expérience négative: The clinic provided adequate medical care for my pets, but overall the experience wasn't great. The vet's bedside manner felt rushed and impersonal, and communication was difficult at times due to limited English. I left appointments without clear information about aftercare or next steps, which made managing my animals' recovery stressful. On top of that, the administrative side was frustrating - it took more than a week for my insurance claim to be submitted, which delayed my reimbursement and required me to follow up multiple times. The front staff were polite, but the process felt disorganized. Because of the communication issues and delays, l've decided to switch to another vet and won't be returning to Wellesley Animal Hospital.

Expérience fantastique: Dr. Sherry and her team are amazing at making our anxious dog feel comfortable during her visits which are noticeably stressful for her.

Expérience fantastique: They were super kind to my cat here! It’s a very clean and well kept space as well.

Expérience fantastique: We had a great experience at Wellesley Animal Hospital with our dog Jake. The staff were kind, patient, and very professional from start to finish. The veterinarian took the time to explain everything clearly and made sure Jake was comfortable during his visit.

Expérience fantastique: My puppy had his first vet visit at Wellesley Animal Hospital and all the staff members were super helpful and friendly. Dr. Connie was very thorough with her exam and made Snow so comfortable that he fell asleep on the exam table. One of the vet techs also did a great job teaching my partner and I how to trim Snow's nails. Highly recommend this vet office!

Expérience fantastique: The best place to take your pet! The doctors and nurses are all super professional and knowledgeable and actually care about your pets! Highly recommend

Expérience fantastique: I switched animal clinic to Wellesley animal clinic a couple of years ago. Dr. Connie is very caring and warm-hearted. She is amazing! Also the technician is nice. the front desk team staff are all very kind. I am so happy that I found better clinic.

Expérience fantastique: The care team here, from reception to the techs to the vet, have consistently gonna above and beyond. 5 stars doesn't cut it.

Expérience fantastique: My dog loves going and seeing the gang at Wellesley Animal Hospital. She literally runs down the street to get there faster. The team is kind, it's quick to make appointments, and my dog is in great health

Expérience fantastique: Thank you for the outstanding care and support you gave Tambor and us when we were struggling to do the right thing. It made our days easier knowing others truly cared. We are forever grateful for everything you did for Tambor each and every one of you at Wellesley clinic. You are all so wonderful! My God bless you all Love Janis, Sundance and our angel Tambor ️

Expérience fantastique: Dr. Ma and her team were very patient with my cat Bella. She was very thorough and took significant time to explain everything to me. I would highly recommend!

Expérience fantastique: Have been taking our two maltipoos to Wellesley Animal Hospital for a while now and Dr. Connie takes the best care of them. She is so kind, explains each process in detail and makes sure our dogs get the best care. Cannot recommend them enough!

Expérience fantastique: The full team was very attentive and the service was fast. We also called multiple times with questions and they were very helpful.

Expérience fantastique: My boyfriend and I moved downtown last year, and we didn’t want to take our cats to just any veterinary clinic because we had seen that many of them have very bad reviews, which made us worried. Fortunately, we found this place and have had a great experience, both for our cats and for us. Dr. Connie is extremely patient and kind with our cats (we have three). Our oldest cat has always been scared of vet visits, and I even warned the doctor that he could be a little aggressive but it turned out he wasn’t scared at all and he behaved very well. If you have cats, I highly recommend bringing them here 10/10!

Expérience fantastique: Our regular vet was closed during the holiday period and our golden retriever, Chai, required her prescription food. They went above and beyond to help us and made us feel reassured throughout. The food came in exactly the time they said and a major crisis was averted. Thank you for everything - especially your communication.

Expérience fantastique: Quick visit the day after Christmas. Called with my concern. Had an appointment for my dog within the hour. He was seen quickly, diagnosed and we were on our way in less than an hour. Have been going here for 4 years. Professional team!

Expérience fantastique: My 2 senior cats received friendly, caring, capable treatment. Thanks.

Expérience fantastique: Took great care with examining our cat and provided helpful advice for monitoring her going forward Staff, vet, and vet techs were kind and asked meaningful questions to get a better idea of the situation

Expérience fantastique: Wellesley was a great experience for us. We had an urgent matter with our kitten and they were able to see us within 2 hours. Very friendly and helpful! They were upfront about costs which is a rarity and no sneaky hidden costs for our visit. Overall they gained a new patient and we recommend 100%!

Expérience fantastique: The best customer service and doctors at the clinic !! The space is so cute and everyone is so attentive for my pets care. All my three cats go here for all vet checkups. The service is always so good & consistent. Highly recommend if you looking for a vet clinic for your fur ball ♥️

Expérience fantastique: Took my cat in this week, they were able to accommodate a last-minute appointment which was great and saved me a trip to the emergency vet clinic. They were very friendly and knowable and my cat was in good hands!

Expérience fantastique: I have been taking my cats to this clinic for years. I have always received exceptional veterinary care. The staff are knowledgeable and very caring. I highly recommend this clinic.

Expérience fantastique: We have been taking our pet's to Wellesley Animal Hospital for a few years now. Staff are professional, patient, and knowledgeable. Has good experience with rescues.

Expérience négative: I have not had a good experience at this vet. I came for routine things like monthly injections for my 15 year old senior dog's mobility. I made a mistake by asking to get his ears cleaned one time when they took him to the back. I thought they would wipe the visible wax out of his ears. The techs put solution down the canals of my very old dog. This caused a 2 MONTH long infection that was very very hard on my dog and it caused us a lot of distress. We had to try 3 different things and costed thousands. My dog went from perfect hearing to almost completely deaf and really has deteriorated his quality of life. He no longer hears when I get home. I have complained and told this vet what happened, they claim they did nothing wrong and that standard procedure. I obviously disagree, so does my groomer and new vet when they heard of this "standard" procedure. I've also had two other neighbours tell me about negative experiences here as well. Take that as you will when choosing a vet for your family member.

Expérience fantastique: I want to start by saying thank you to everyone working at this clinic! ❤️The staff were incredibly kind, helpful, and patient. Before my dog’s dental procedure, I had a lot of questions, and the reception team were always open to answering all of them. As for the procedure itself, the surgery was quite difficult and took several hours, but I wasn’t worried because I knew my Jorik was in the right hands. Jorik recovered very well, and I’m extremely grateful for the care he received. I truly appreciate the professionalism and compassion of the whole team I felt supported throughout the entire process, and it really helped reduce my stress. I’d confidently recommend this clinic to anyone looking for high-quality veterinary care

Expérience fantastique: I’ve been a customer of Wellesley Animal Hospital for several years now, and I have always received exceptional veterinary care. That feeling begins the moment you walk through the door—from the amazing, truly second-to-none front desk staff, to the knowledgeable and friendly assistant technicians who handles poodle Mia’s intake, right through to each consultation with a highly skilled, thoroughly professional, and never-rushed veterinarian. There is never any upselling pressure, which is something we often hear about elsewhere. The team here has genuinely earned a special place in my life. J. Oram (and Mia) Toronto, ON

Expérience fantastique: Ghidorah is an absolute demon the second he gets into the vets office but the team at Wellesley Animal Hospital always manages to handle him with so much care and kindness

Expérience fantastique: The whole team at Wellesley Animal hospital is great. They're friendly, answer any questions I have, and are very open about the costs of everything. I'd recommend anyone to take their pets here!

Expérience fantastique: I had a very pleasant experience with the vet and technicians, would definitively recommend this clinic !

Expérience fantastique: Been going to this clinic for 3 years since we got our baby cat. We’ve seen various doctors over the years they are all patient and professional. Can definitely trust the people here.

Expérience fantastique: Dr. Julian was very nice, patient and covered multiple options of addressing my situation. It gave me a lot of satisfaction as pet owner.

Expérience fantastique: Great team at Wellesley Animals Hospital. They take great care of my pet and always follow up to make sure he is okay after a procedure.

Expérience fantastique: I have been bringing my cat to this clinic for the last two years. The staff is wonderful, and always helpful and kind!

Expérience fantastique: Everyone at Wellesley Animal Hospital cares so much and have taken such amazing care of my kitty through all of her health challenges! Can't thank you all enough!

Expérience fantastique: Our dog Poppy is a timid rescue and after doing a ton of research, we found Wellesley Animal Hospital and the team there are all very patient and gentle with her. When she needed a complex oral surgery due to past abuse, the team took their time to sit with me and create a plan moving forward, even the referral process was super smooth. We’ve moved further west but still come back here, we wouldn’t trust anyone else with her care!

Expérience fantastique: This was our first time taking my cat - Toujours - to a vet in Canada. All the technicians and Dr. Sherry were so nice and professional. They were trying to comfort my cat before they touch him by letting him sniff them or the medical devices. I will definitely visit here for the next vaccination! ----- Me & my wife have been going to this hospital for a while now. we have gotten our cat for annual vaccination and rabies, and thus far Dr. Sherry always greeted us with bright smile and detailed explanations. Thanks again, and I sincerely hope that we could continue this wonderful relationships in the future.

Expérience fantastique: Our cat Milo had a scratch at the back of his neck and parasites. The veterinarian and her team gave us good solutions to the problem. And we are quite satisfied.

Expérience fantastique: We’ve been bringing our pets here for years, and the staff has always been exceptionally friendly and knowledgeable. The doctors are thorough during every checkup, taking the time to explain diagnoses and treatment options clearly. We really appreciate their follow-up calls to make sure our pets are improving and that we don’t have any lingering concerns. Highly recommend them!

Expérience fantastique: I have brought both my cats here and very much appreciate how caring this clinic is. I absolutely love Dr. Tara and have had great experiences with Dr. Ma too. One of my cats sadly passed away from cancer and having the support of everyone at the clinic was a godsend.

Expérience fantastique: I have been taking my Persian cat Gaia, to Wellesley animal hospital for almost 2 years already, I am really happy with their services, the staff if great and friendly, the space is really clean and beautiful. Overall I am happy with having them as Gaia’s vet.

Expérience fantastique: A very caring hospital! Please consider them for your pets healthcare. They partner with Trupanion and recently established a pet wellness plan for those usual expenses! The staff is fantastic

Expérience fantastique: Take both my dogs here and love it. Everyone that we have met is just lovely, very welcoming and good availability for appointments.

Expérience fantastique: It sounds like you've had a positive experience so far with the Wellesley Animal Hospital! Here’s a draft based on what you shared. Feel free to tweak it or let me know if you’d like any changes. --- **A Wonderful Experience at Wellesley Animal Hospital** After much research and consideration, I recently made the decision to switch to a new veterinarian, and I couldn’t be happier with my choice. Dr. Ma at Wellesley Animal Hospital was highly recommended by several friends and clients, so I brought in my Maine Coon kitten for his first visit, followed by a few more checkups. As a retired professor of Interior Design, my first impression was the calm, clean, and well-organized environment at the clinic. The reception area was incredibly welcoming, and I immediately felt at ease. What truly stood out, though, was the professionalism and warmth of the entire staff. From the receptionists to the veterinary technicians, and of course Dr. Ma, everyone was attentive, thorough, and exceptionally kind. I was especially impressed with how patient and gentle they were with my kitten. They took the time to explain every step of the process, from lab tests to proposed treatments, and ensured that my kitten's comfort was a top priority throughout. It’s clear that they have a deep understanding of animal behavior and a genuine love for what they do. What I appreciate most is that my kitten never seems stressed or traumatized by his visits. In fact, he walks in on his leash like he’s just strolling into a new adventure—he's calm, curious, and confident. It’s a reassuring feeling to know that he’s in such capable, compassionate hands. I’m truly grateful to have found a place where both my kitten and I feel cared for and supported. If you're looking for a vet that combines professionalism with a deep sense of kindness, I highly recommend Dr. Ma and the team at Wellesley Animal Hospital. --- How does this sound? If you'd like to add any more details or modify anything, just let me know!

Expérience fantastique: Every interaction, from reception to treatment, is delivered with the utmost courtesy and care for your pet. Recent visits for our two kittens (Pearl and Lucy) have been helpful and we fully trust the capable team at WAH with their care. Thank you Dr. Ma and team!

Expérience fantastique: Super impressed with our experience to date with Wellesley Animal hospital. Would highly recommend for anyone looking for a vet in Toronto! They always go above and beyond and always follow up and check in on our pup after visits to see how he's doing. Would highly recommend this great clinic!

Expérience fantastique: I received great service from Dr. Sherry and the staff at the desk. I was given a discount for having to wait a few extra minutes to be seen, along with a complimentary nail trim for my newly adopted cat

Expérience fantastique: I took my dog to Wellesley Animal Hospital for follow up care after he'd been attacked by a large dog. From the receptionists to the vets, everyone was so kind and caring. Procedures were thoroughly explained and I felt my dog was in great hands. I wouldn't hesitate to take my dog there again.

Expérience fantastique: I needed old vaccination records for my dog and the staff was very quick to help and sent them on my email. I really appreciate it

Expérience fantastique: I was in a pinch to get my dog in for an appointment as my regular vet didn’t have availability for a week. A friend recommended Wellesley Animal Hospital to me saying how much she loved how they cared for her dog and I couldn’t agree more. They were so warm and welcoming when I walked in and their waiting area had treats waiting for your furry friend. I also appreciated the follow up email I received the next day after my dogs appointment ensuring the treatment was going well and they were able to answer a questions I had regarding the treatment. Highly recommend for anyone in the downtown area

Expérience négative: Prices absurd. It was over 100 for an ear cytology, when it was only 35 at another vet. Their elevator was also not working when I arrived so they had to use a storage room for my dog’s examination.

Expérience fantastique: Great establishment and experience for us! Took our new kitten June there today for her first set of shots and she loved everyone. Would recommend!

Expérience fantastique: We have always received top-notch support and service from Sherbourne Animal Hospital, from start (warm, supportive and helpful reception upon arrival) to finish (comprehensive, informative, knowledgeable and caring veterinary care). Our veterinarian, Dr. Donavan Robson is incredible and takes so much time to ensure that our kitties and their humans receive the care, information and kind support required during each visit. He is cognizant of costs and shares an itemized cost analysis and sincerely tries to find cost effective options. We appreciate Dr. Robson and everyone at Sherbourne Animal Hospital.

Expérience fantastique: Wellesley vet clinic team has been so caring and patient with my handling-reactive dog since he was a puppy, finding various ways to get him the care he needs. Front desk staff are also always friendly and supportive. Thank you for all you do!

Expérience fantastique: This place is vary accommodating and vary caring. They even offer a calming scent spray so your pals aren't stressed. 10 out of 10 will recommend

Expérience positive: Great service and fast care. I would 100% recommend them to anyone. They are open late and the staff is friendly and caring m. The only reason they lose a couple stars is because the Vet (Julia) offered me two months of complementary insurance for my puppy. I called them and they said no it’s only one. Someone somewhere messed up.

Expérience fantastique: The staff was kind, patient, and very professional. They took great care of my puppy and explained everything clearly. Highly recommend!

Expérience fantastique: I had an excellent experience at this clinic with my cat, Dusty. When he needed a last-minute appointment, they were able to get us in early the same morning. The staff was incredibly efficient—a vet tech came to see us within five minutes of my early arrival. The vet prescribed a symptom management treatment, and Dusty has been feeling much better since starting the medication on the second day. The follow-up email I received the next day was a thoughtful and surprising touch. The staff is lovely and the location is very convenient.

Expérience positive: I took my dog here for dental removal about two years ago. While the surgery itself went fine, the overall experience was very frustrating. Every visit involved long wait times, usually 30 min to 1 hour. The visits were also in the early mornings, so there were usually zero to two people sitting in the waiting room. My last visit, for the stitch check-up, had me waiting over an hour, and it was only after repeatedly asking front desk that someone finally attended to us. It was summer (I don't remember if AC was on, I think it was cause I was okay) but my dog is very furry, and he was panting heavily after waiting. When I finally spoke to the nurse or technician about some bruising on the inside of his mouth, (this conversation was years ago so I don't remember the exact wording but the gist was) he wasn’t sure because they weren’t the vet who performed the surgery. So after a long, uncomfortable wait, none of my questions were answered. The vet and tech staff were polite and procedure went well, but the wait times and lack of proper follow-up make this a stressful experience

Expérience négative: A super unprofessional technician named "Karyna" described my dog as "trashy". How could you expect they to treat your baby well if they call your baby trashy and bad? I am deeply upset and disappointed by the unprofessional conduct of one of your technicians, named "Karyna". My poor dog had a very bad blood draw experience with Wellesley Animal Hospital previously. One of the technicians was unable to successfully collect the sample after six or seven attempts on both legs, and my dog was still not showing any aggressiveness when I accompanied him. As we are expecting another blood test this year, I communicated actively to seek whether we have an easier way/ less suffered way for my dog to do the blood test. And they did not prioritize the health of my baby and instead increased the dosage based on convenience, as a result, my dog did not feel well and went to the emergency after the dose that they increased!!!! SEE ATTACHED SCREENSHOT FOR THEIR BLATANTLY UNPROFESSIONAL INTERNAL COMMS. And this is not the first time they have made mistakes, my dog also experienced overfluid in a surgery. These experiences are deeply hurtful, completely unprofessional, and show a disturbing lack of compassion and respect for animals in their care.

Expérience fantastique: Fantastic office. Very very helpful and knowledgeable staff and everyone was super friendly. Took very good care of our kitten. Keep up the great work!

Expérience fantastique: The Wellesley Animal Hospital has been caring for our Bernedoodle George since he was a puppy. George can be a bit anxious but the care he gets at the Wellesley Animal Hospital makes him feel comfortable and makes us know that he’s so well cared for.

Expérience fantastique: The staff at Wellesley Animal Hospital goes above and beyond to help your pet feel comfortable at the visit and takes steps to make certain your pet is set up for success between visits. They helped my senior pet recently and I couldn't be more grateful for their attentive exam, compassionate approach and guidance before, during and after the visit.

Expérience fantastique: Alan is probably one of the friendliest people I have ever interacted with. Everyone on the staff is professional and knowledgeable, which sets my mind at ease bringing my dog there for check-ins or things that come up.

Expérience fantastique: Every single member of the team here is extremely kind and caring. They are very knowledgeable and have been helpful every time I go whether it's for a checkup or emergency appointment. Really appreciate it!

Expérience fantastique: I have a mini Bernie doodle who is full of love and mischief and we have been going to Wellesley since he was a puppy. I think the service is top notch - the staff is professional and vets are caring and knowledgeable. I have only had a positive experience.

Expérience fantastique: Very happy with the service! Both of my cats were taken care of in a timely and professional manner by the staff. Customer care and communication are great! 10/10

Expérience fantastique: First time visiting this vet with my new kitten, everyone was incredible from first walking in to the vet, to the technicians. They were patient, answered every question and could tell they really love what they do and care about all the pets they see. Today my kitten was sick and I called and asked for advice, Alan was not only so kind and reassuring but he was thorough with advice and patient even when I called a second time to verify. In the past vets would say, no ya come in at every inconvenience, but Alan and team gave me advice on how to monitor my kitten at home and I appreciate that. Thank you very much team, will recommend this vet

Expérience positive: I find everyone there-the vets and other staff very conscientious and polite and kind. There’s follow up e-mails after a visit and I can ask them questions and they respond. However I must say that I think it’s remiss of the practice to not offer culture sensitivity tests so that the appropriate antibiotics can be used. I, myself, would prefer not to use antibiotics unless direly necessary.

Expérience fantastique: great vets and vet techs here! my dog loves it, which is very comforting. dr tara pawliwec is amazing with animals and i highly recommended. vet techs there too are all great people! never had issues, highly recommend

Expérience fantastique: Amazing team! excellent vet, vet tech and receptionist. My toy poodle had a great care over the last 2 years, they’re very supportive and responsive.

Expérience négative: Absolutely unacceptable experience at Wellesley Animal Hospital. We were just ten minutes late for an 8:45 AM appointment because we were struggling to safely get our cat into her kennel — a real issue any vet clinic should understand. Instead of showing even basic decency or compassion, the staff were rude, dismissive, and flat-out refused to see us. There was no flexibility, no concern for our pet’s well-being, and no professionalism. If a veterinary clinic can’t handle the reality that animals are unpredictable and owners sometimes face challenges, they have no business claiming to care for animals. We will never return to Wellesley Animal Hospital and I would strongly caution others against trusting their pets to a place that clearly prioritizes their schedule over the actual health and safety of the animals they are supposed to serve.

Expérience négative: When my cat suddenly stopped eating, I took her to a vet clinic. They ordered numerous tests that ended up costing me nearly $800. Afterwards, they recommended surgery that would have added even more expenses, but fortunately, I decided against it. It turned out they had provided a misdiagnosis. It was only later on that I realized this Clinic is part of VetStrategy, a corporation exposed on CBC that is not about pet care, but only profits.

Expérience négative: I took my dog here for 4 years and after he passed away, I discovered a nasty truth about this and other clinics. Wellesley animal hospital is a corporation owned clinic which is purely here for profit. It's owned by VetStrategy. There is a CBC marketplace video on youtube (cannot link here but please look it up) about how these corporation-owned vet clinics prescribe tests that your pet probably does not need and have been driving up costs for your pet. I would highly suggest doing some research on your vet clinic and find one that is not corporation owned.

Expérience négative: This was originally our primary clinic for the past two years, and unfortunately we had a very bad experience with them in November of last year when I took my dog there. That day, our regular doctor hadn’t arrived yet, so we ended up with Dr. Shi R.(Sherry) to see our dog. In the days prior, he had been very low energy and had lost a lot of weight in just a few days. Dr. Sherry showed no tact in delivering her diagnosis and was extremely insensitive. She literally told us that our dog was going to die within a matter of days because he had terminal cancer, and that we should quickly decide to euthanize him, practically giving him only five days to live and instructing us to take him in with them. That was a tremendous shock for us and affected us deeply, and I don’t believe that’s an appropriate way to break such news, especially since she delivered it as if she didn’t care. Fortunately, the next day we took him to another veterinarian for a second opinion who was completely different and gave us hope. Dr. Sherry’s diagnosis had been very aggressive and premature, since proper tests should have been done first to confirm it. The second doctor was very empathetic and personally referred us to an oncologist and a clinic for further tests. Although Dr. Sherry had prescribed some steroids that helped my dog and allowed him to improve within days, the final diagnosis turned out to be advanced leukemia. Even so, we were able to have our dog with us for almost four more months, contrary to what Dr. Sherry had told us, that he had less than a week left. My dog’s cancer was very aggressive, silent, and fast, so it couldn’t be detected earlier and there was no way to prevent it. We never went back to Wellesley, because despite having been satisfied with their services for two years, this last doctor left a very bad taste in our mouths and greatly disappointed us. You really need to better train your staff on how to deliver bad news to pet owners and should be more empathetic and sensitive.

Expérience négative: I had an extremely bad experience at this animal hospital, from the moment i walked into the this hospital, their receptionists were looking at the computers rather than confirming our appointment information. My dog got a regular vaccine shot and a blood test, the bill came up to be extremely pricey. The receptionist was distracted when asking me to pay, it seems to me that she is unable to handle just a very simple payment. The most unacceptable fact was that my dog cannot walk at all even after 24 hours. She is 3 years old now, and this has never happened during the past. Dr. Mengxue Su was careless when checking on my dog. She also talked in a condescending tone, making me feel like i asked her very stupid questions. She did not go through the detail of the charges with me at all, and that is why i was surprised when i saw the bill. To the business owner: please fire the unprofessional staffs, start hiring professional vets with conscience if you don't wanna lose the customers and see your business shutting down in the very near future.

Expérience fantastique: Hello doctor. Our daughter Fındık is very well and happy after the surgery. Thank you very much.

Expérience négative: I had a terrible experience with Dr. Mengxue (Juliet) Su. She clearly lacks experience, struggling multiple times to give my dog an injection. When I asked about my dog’s eye issue, she barely examined it and seemed uninterested. Very unprofessional and disappointing. I do not recommend this hospital for pet care at all!

Expérience négative: This is the most horrible clinic I have ever seen in my life, they are only interested in money, except money They don't think about anything. They don't care about life of pets, they don’t want to speak with you without payment even in emergency situations! After emergency clinic, I planed to do surgery in your clinic, I came twice and called you twice to discuss the further course of the surgery, even after your email to me I called back to discuss surgery day and time, but your reception even didn’t allow me to speak with Ellio doctor to discuss our next steps about surgery, they told me I should pay make an appointment and wait for discuss next steps when situation my cat was very critical, it’s your approach to your patients! Thanks to another clinic they accepted us without any issues! And continue to help us!

Expérience positive: Service was good, nice staff and we got bloodwork back within couple hours but when i was told to go immediately to emergency due to a very bad bloodwork results and was trying to contact them from emergency to get some bloodwork results transferred and for the emergency vet to speak with their doctor it proved to be a challenging task and they didn’t pick up so couple hours have passed before we could get some kind of answer from them. Not sure what happened but my cat was dying and that communication needed to happen faster than that.

Expérience négative: If I could give this hospital zero stars, I would. I brought my puppy in for his second vaccine - as all pet owners probably know, puppies need three shots of vaccines, though I'm not entirely clear on what each shot specifically prevents. Dr. Liu （Cindy）, this somewhat arrogant Asian doctor, examined our dog after keeping us waiting for quite a while and presented us with a $500 bill (including a $138 consultation fee, three vaccines, and a fecal test). This isn't our first dog, so I told her I only needed the standard second shot, not the additional vaccines she was recommending. We also already knew what kind of worm it was, so we just needed the deworming medication. Her expression immediately changed to one of unhappiness and impatience. She kept insisting there was "no such thing as a second shot" and that all the vaccines she recommended were necessary for the dog (complete with a condescending expression, making me feel like I was being a bad dog owner if I didn't get them). What's ridiculous is that the examination form she later showed me clearly listed one vaccine as "second vaccine." Moreover, she told me not to take my dog outside for now, yet was trying to get me to pay for vaccines that prevent viruses from wildlife and marine animals - vaccines only needed for outdoor activities. This whole situation was completely unreasonable, and paying $138 for a consultation with Dr. Liu felt like a complete waste of money. After I declined her recommended vaccines, she never appeared again, making us feel completely dismissed. Aren't patients also customers, in a sense?

Expérience fantastique: Our 4 year old dog Kemba loves coming here!! Everyone is very friendly, knowledgeable and helpful. The online communication emails we receive are fantastic. Appointment reminders and follow up emails are very much appreciated. It's so worth our one hour commute to get here (mainly due to traffic), as Kemba loves the car ride and looks forward to every visit

Expérience fantastique: I recently brought my cat to Wellesley Animal Hospital, and I couldn’t be happier with the experience. The staff were incredibly friendly and approachable, making both my pet and me feel comfortable from the moment we walked in. The clinic was spotless, which immediately gave me confidence in the level of care they provide. What stood out the most was their transparency with pricing—everything was explained clearly, with no surprises. It’s evident that they truly care about animals and their well-being. I highly recommend Wellesley Animal Hospital to anyone looking for professional, compassionate care for their pets!

Expérience négative: I'm a new patient to this clinic, I recently moved here and switched over from an amazing vet clinic. I decided to try this place because it’s very close by. It might be because I am comparing this clinic to my prior vet, but I would only describe the services here as adequate. I found the vet (Dr Liu) to be a bit dismissive and quick to leave the room. For a $155 (w tax) consult, I expect the vet to be willing to answer my questions and provide me with more detailed information on my cat. I was told by the vet that I was ready to go without anyone even telling me how to administer the medication or providing me with a syringe to administer it. Thankfully, there was a great vet technician who took the time to show me how to administer the medication and answered the questions that the doctor gave me one word responses to. In the end, the doctor did prescribe the correct medication and my cat has since healed, but this experience left me disappointed.

Expérience négative: This is chouchous first vet and we take him here when he was 2 months old. Their service isn’t cheap, which is understandable cuz it’s Toronto. Sometimes I paid unexpected amounts, that’s also fine cuz you gotta pay what you gotta pay. However, they are very sales driven and even tried to push the idea to me that chouchou, a corgi which is prone to have orthopedic problems, to get neutered at the age of 4 months. This is the moment when I decided to leave them cuz this is an extremely unprofessional advice and I hope all vets can at least keep up with literature reading. Testosterone is extremely important for bone and muscle mass build up for males especially for medium to large breads that are prone to have orthopedic related problems. Their professionalism does not match their price. Chouchous neutered later after careful considerations but of course it happened after his adulthood. I’m fine with paying whatever for my baby but I won’t tolerate vets pushing for unnecessary procedures that’ll harm his overall health for money.