Valley Veterinary Hospital
Information about Valley Veterinary Hospital
Opening hours
- sunday: (closed)
- monday: 7:30-20h
- tuesday: 7:30-20h
- wednesday: 7:30-20h
- thursday: 7:30-20h
- friday: 7:30-17:30
- saturday: (closed)
Welcome to Valley Veterinary Hospital, where we have been passionately caring for pets in Fredericton and the surrounding areas for over 30 years. Our clinic understands that pets are cherished family members, and we ensure each receives the tailored care they deserve. Our comprehensive services include wellness and preventive care, advanced dental treatments, and surgical procedures among others.
At Valley Vet, we pride ourselves on our commitment to delivering the highest standards of veterinary care. As a proud member of the American Animal Hospital Association (AAHA), our accreditation demonstrates our dedication to maintaining excellent practices and providing quality care. Our experienced team utilizes the latest advancements in veterinary medicine, equipped with cutting-edge technology like digital X-rays and ultrasound for accurate diagnostics.
We believe in creating a warm and welcoming environment for your pets. Our knowledgeable and compassionate staff members are not just professionals; they are also pet parents who understand the love and concern you have for your furry friends. Together, we strive to ensure your pets feel safe and comfortable during their visits. Come visit us for a tour of our state-of-the-art facilities and see how we can help keep your pets happy and healthy.
Our comment from InfoVet about Valley Veterinary Hospital:
Valley Veterinary Hospital is renowned for providing exceptional care for pets, leaving families feeling reassured about their beloved companions' health. Our dedicated team, including standout veterinarians like Dr. Finley and Dr. Stone, has garnered praise for their compassionate and thorough approach. Clients frequently highlight:
- The expertise and knowledge of our staff, who consistently offer comforting support and detailed care.
- The warm and welcoming atmosphere, ensuring pets feel at ease during visits.
- A strong sense of compassion, especially during difficult moments, such as end-of-life decisions, as noted in heartfelt reviews from pet owners.
- Quick and efficient service, with staff who are proactive in ensuring their furry patients receive the necessary treatments promptly.
While many clients express satisfaction, some have raised concerns about pricing transparency and instances of communication challenges. However, our commitment to improving our services is unwavering, and we genuinely appreciate all feedback as it helps foster a community where pets are cherished and cared for.
Services
Valley Veterinary Hospital: Reviews
Fantastic experience: The team at Valley Vet always take such great care of our pets. Dr Stone was so good with our nervous senior dog and provided us with options for his care. Hopefully he will be on the mend soon.
We are glad to hear that Dr. Stone provided great care for your senior dog. We hope he feels better soon!
Fantastic experience: Everyone here is so lovely! Our cats are so well taken care of. I know they’d be in good hands with any of the staff, but Dr. Finley is especially wonderful. She makes us think that our cats are the most amazing cats she’s ever seen every time we bring them. As two indoor-only cats, leaving the house is pretty scary, but Dr. Finley and the staff at Valley Vet comfort them and put them at ease.
We are overjoyed to hear about your positive experience at Valley Veterinary Hospital. Dr. Finley and our staff truly care for your cats' well-being. Thank you for sharing your feedback with us.
Fantastic experience: The staff are very friendly and the vets are the best ! I never hesitate to ask questions and they truly love their patients !!!!
We are thrilled to hear about your positive experience with our veterinary team. Thank you for providing your feedback!
Fantastic experience: They are always so good with our little pup. Very knowledgeable and passionate about taking care for our fur babies.
Thank you for taking the time to share your experience with us.
Fantastic experience: Absolutely phenomenal veterinarians! I have taking my cats to them for years now and everything single time I am blown away by the kindness of the staff. They truly care about the pets they take care of and are so patient and kind. I wouldn't take my pets to anyone else! Valley Vet is hands down the absolute best.
We're ecstatic to hear about your wonderful experience at Valley Veterinary Hospital. Thank you for your kind words!
Fantastic experience: We had a great experience with Dr. MacLeod at Valley Vet. She was very thorough and took her time with my old boy. She was very gentle and gave me lots of education to back up her diagnosis. Great experience.
We are overjoyed to hear about your great experience with Dr. MacLeod at Valley Vet. Thank you for sharing your positive feedback.
Fantastic experience: Quick, efficient and courteous. Thanks!
We are absolutely thrilled to hear you found our service quick, efficient and courteous. Thank you for your trust.
Fantastic experience: We have always had amazing experiences at Valley vet the staff is friendly knowledgeable and treats our animals so good. Dr. Dan Cartwright' is amazing he is always forthcoming with the cost of meds or procedures. My little Dolly is very comfortable there. Bravo to the Doctors and staff for the wonderful service. ⬛
We are grateful for your wonderful feedback about our friendly, knowledgeable staff and excellent service for your pets.
Fantastic experience: My seven month old puppy Penny got into a toxic substance in our house chocolate brownies!! Her reaction was swift and startling with visible tremors and whining, and I immediately called Valley vet and they had me bring her right in and we’re very reassuring to both my pet and to myself. They quickly induced vomiting and hooked her up to an IV to flush her system of the toxins. I was able to pick Penny up later that afternoon when she was feeling much better and I was so relieved and happy to return her to our family.
We're glad to hear that Penny is feeling better now. Thank you for sharing your experience with us.
Fantastic experience: They are all so nice and friendly. Storm loves seeing them
We are grateful for your kind words. We love caring for Storm and appreciate your trust in our team.
Fantastic experience: Amazing Doctors and staff. Extremely caring
Thank you for your kind words, Ian. We appreciate your feedback.
Negative experience: Valley Vet banned both me and my mom. I went there for my cat, and after a $300 bill, I asked for a detailed receipt. They were already annoyed I asked for one. Once in my car, I calculated everything and went back inside to ask why the numbers didn't make sense. An hour later, I got a call saying we're not allowed there ever again because I clearly don't trust them by simply checking my receipt apparently you arent allowed to question anything. My mom wasn't even there, and she got banned too! If you want to keep your vet, DO NOT question them. Don't check your receipt, or you and your family will all get banned. PLUS, they're the most expensive vet around, and they're always taking new clients while other vets have waiting lists to get in. I wonder why! We've spent thousands there, and this is what we get.
Hi Kimberley,
Thank you for sharing your review.
As previously discussed, Valley Veterinary Hospital maintains clear expectations regarding respectful conduct toward our staff. We do not tolerate inappropriate or disrespectful behavior under any circumstances.
Based on the interactions documented on your account, we determined that our clinic was not an appropriate fit for you and your family. This decision was made to ensure a safe and professional environment for both our team and clients.
We encourage you to establish care with another veterinary provider that better aligns with your expectations.
We wish you and your pets the best moving forward.
— Valley Veterinary Hospital
We value you sharing your perspective and the trust you’ve placed in Valley Vet over the years. Our team is committed to creating positive experiences for both pets and their families, and we take feedback like this seriously. We’d welcome the opportunity to connect with you directly to discuss your concerns further. Please reach out to us at the clinic so we can continue the conversation.
Fantastic experience: We drive all the way from Bathurst to get our little fuzzy ball of chaos, Eevee, get very well looked after by Dr. Stone. Always friendly, smiling staff, who are very considerate of the distance we travel to get there. They always make sure we have everything we need lined up for the appointment. We were just in yesterday to get Eevee's adrenal implant, and had another excellent experience with Dr. Stone. Always informative, willing to answer all of my incessant questions, and goes above and beyond in sharing any information that she thinks may be relevant to us. She definitely makes it worth the drive. Thank you Valley Vet!
We are honored to hear about your excellent experience with our team and appreciate your loyalty despite the distance traveled.
Fantastic experience: Always a great experience visiting Valley Veterinary Hospital. Extremely knowledgeable and caring staff.
Thank you for sharing your positive experience at Valley Veterinary Hospital. Your review is appreciated.
Fantastic experience: If you want a caring Vet that loves your pets, go see Dr. Finley. You can tell she cares about your pets as much as she does about her job. Excellent service and loving space for your furbabies.
Letting us know about your positive experiences with Dr. Finley is greatly appreciated. Thank you for taking the time to share your feedback.
Fantastic experience: Very friendly caring staff. The Technician followed up quickly as she said she would too.
We are very happy to hear about your positive experience at Valley Veterinary Hospital. Thank you for sharing your feedback with us.
Negative experience: Friendly staff and a positive experience overall. I understand that requiring an appointment for medication may be this clinic’s policy, but I was told the medication required a prescription, which made it feel like there was no other option. The visit cost $346 ($110 per appointment plus $40.64 for medication). I later learned the same medication is available at Sunshine Valley in Sussex, NB for about $70 with no appointment required. I’ll be doing more price-checking in the future, but I do wish costs and options had been clearer upfront.
Hi Spencer, we’re so glad that you had a positive experience with our team!
To clarify the appointment requirement: both Federal Law and New Brunswick Veterinary Medical Association (NBVMA) regulations state that a veterinarian must establish a 'Veterinarian-Client-Patient Relationship' (VCPR) through a physical exam before any prescription can be issued. This is a mandatory legal safety standard to ensure medication is safe for your pet. As an AAHA-accredited hospital, we are bound to strictly upholding these ethical and legal standards.
We appreciate your feedback on cost transparency and will use it to ensure our requirements and options are even clearer upfront. Thank you for trusting us with your pet’s care.
Fantastic experience: Very friendly staff that have been taking care of my ferrets for quite some time now. They always give my furbabies the best of care.
Thank you for your wonderful feedback about our staff's care for your ferrets over the years.
Fantastic experience: I always feel comfortable brining my pets here! That staff are helpful and amazing and treat my pets extremely well, even to one my cats who is quite Spicy. I highly recommend them.
Thanks for recommending Valley Veterinary Hospital! We're glad to hear that you feel comfortable bringing your pets here and that our staff treats them well.
Fantastic experience: Best vet in the area! The entire staff are amazing. They are knowledgeable, friendly, and treat your pets like their own. Highly recommend!
Your review is appreciated! We're thrilled to hear about your positive experience at Valley Veterinary Hospital. Thank you for sharing!
Fantastic experience: My appt was scheduled for 1pm. I got right in and spoke to the vet assistant right away. Vet came in about 15 min later and assessed my GSP. She was diagnosed quickly and received a prescription and was on my way. I really enjoy Valley Vet and the staff are always pleasant with my dogs.
Your positive feedback regarding our prompt service and pleasant staff means everything to us. Thank you for trusting Valley Veterinary Hospital.
Fantastic experience: Always very happy with their services best vet ever ❤️ staff is always so friendly
We are grateful for your wonderful feedback. Thank you for trusting us with your pet's care and health.
Fantastic experience: Absolutely the best vet hospital in Fredericton. I could not ask for a better experience. Dr. Finley treats my cat Cheerio like he’s her own. I can really tell how much she cares about her patients. She gives me a sense of ease knowing that she will always do what is best for him. Their pricing is so fair and they understand that cost can be a challenge and do their best to be accommodating and present you with all your options. All the techs and reception always make me feel so welcomed and give my boy plenty of attention. If you want a vet office that makes you feel like family I would recommend Valley Vet.
We are overjoyed to hear about your wonderful experience with our team and how well we care for your pet.
Fantastic experience: Knowledgeable and caring staff
Thank you for your kind words about our staff!
Fantastic experience: My husky went through a surgery with them and they took care of him like he was family. Awesome staff, doctors and assistants.
We are thrilled to hear about the care your husky received during surgery. Thank you for sharing your experience with us.
Fantastic experience: For the last four years, I have brought one of my two cats to Dr.Finley for acupuncture. I recently transferred both cats to Valley Vet because I wanted Dr. Finley to provide all the services they need because she is very caring, extremely knowledgeable and accessible. I am confident that both cats are receiving the very best of care. Everyone I have met at ValleyVet is pleasant and eager to help. I am very fortunate to have found this veterinary clinic.
We are privileged to have you and your cats as part of our Valley Veterinary Hospital family. Thank you for your kind words and trust in Dr. Finley's care.
Fantastic experience: Dr Stone is amazing. I've dealt with a lot of vets over the years, living in several provinces, and she is the best I've ever dealt with.
Your positive feedback is greatly appreciated. Thank you for sharing your experience with Dr. Stone at Valley Veterinary Hospital.
Fantastic experience: Valley vet is great!
We're so happy to hear that you had a great experience at Valley Veterinary Hospital!
Fantastic experience: Always a good experience. All of the staff I have dealt with have been wonderful.
We are pleased to hear about your positive experience at Valley Veterinary Hospital. Thank you for your feedback.
Fantastic experience: Such wonderful and gentle care of my anxiety ridden dog!
We're delighted to hear about the wonderful care your anxiety-ridden dog received at Valley Veterinary Hospital. Thank you immensely for sharing your experience with us!
Fantastic experience: Great visit for my K9 partner at the Valley Veterinary clinic. My K9 partner Maureen loves this clinic. Happy friendly service each time. Maureen gets so excited to see her vet; she is all smiles and full body wiggles !! Thanks for keeping her healthy !!
Thank you for your review! We're thrilled to hear that Maureen had a great visit at Valley Veterinary Hospital. We appreciate your kind words and look forward to seeing you both again soon.
Fantastic experience: First Vet I have been able to find to trim my African greys beaks and talons. Our vet was very friendly and they took very good care of our birds, answered any questions I had. We definitely will be bringing them back again!
We are happy to hear that you had a positive experience with us and that we could help with your African greys. Your review is appreciated.
Fantastic experience: Dr. MacLeod is excellent. You can tell she truly loves animals. Our new puppy didn't even realize she was getting vaccines, and our 2.5 yr old dog is so calm around her. She's not pushy at all, and gives great and honest advice and recommendations. I'm so happy we found a Veterinarian in the area that we can trust and feel confident in! All the vet techs and other staff are also fantastic.
Fantastic experience: Amazing staff! Very happy we chose them to take care of our new baby! Thank you to the whole staff!
Fantastic experience: Excellent as always!!
Fantastic experience: The vet took her time with our silly boy. Answered questions and explained things. Very pleased with the staff this visit.
Fantastic experience: Dr. Stone has always treated our two pups as if they were her own. Compassion, trust and an evident love of all creatures great and small, she continues to give us the best treatment for our guys and we truly appreciate her as well as the staff at Valley Vet. Thank you. Paul, Joel, Penny & Russell.:)
Fantastic experience: Dr. Eagers was excellent to deal with.
Thank you for sharing your positive experience with Dr. Eagers at Valley Veterinary Hospital.
Fantastic experience: My friends recommended Valley Vet Hospital, and yes, they were right! From the moment I walked in, the staff treated my dog and me with genuine kindness, professionalism, and patience. The clinic is clean, organized, and clearly focused on providing the best care for pets. The veterinarian who checked my dog, dr. Azizi, was awesome and kind. She carefully examined my dog, explained the questions I had in simple terms, and discussed options without rushing me. Her compassionate approach ensured my pet was comfortable, and she made sure I fully understood every step of the process. The tech, Ruby, was also amazing, she held my dog for the exam in a very gentle and caring way, which made the experience stress-free. Based on my recent experience appointments run smoothly, follow-ups are thorough, and the team is always available to answer questions. Whether it’s routine care or emergency attention, Valley Vet Hospital consistently delivers professional, high-quality, and caring veterinary services. If you want veterinarians and staff who combine expertise, compassion, and excellent communication, Valley Vet Hospital is the best choice in Fredericton.
Thank you immensely for sharing your experience with us, Sara. We are ecstatic to hear that you and your dog had a positive visit at Valley Veterinary Hospital. Your kind words mean a lot to us!
Fantastic experience: Our vet was very attentive, friendly and she responded to all our questions.
We appreciate your feedback and are pleased to hear of your positive experience with our veterinary team.
Fantastic experience: Had a great experience, I think this vet is new to them, have never had her before. She is so tiny, I thought my dog was going to literally pull her all over the place, but she just sat right down with him. I think her name was dr.ahsese, sorry I can't spell. But she was awesome!
We deeply cherish your positive feedback! Thank you for sharing your experience with us.
Fantastic experience: Always a great experience at Valley vet. Dr. Cartwright has been our dog’s vet for years and he is absolutely wonderful.
Thank you for your review! We're glad to hear you had a great experience with Dr. Cartwright at Valley Veterinary Hospital.
Fantastic experience: Everyone is always friendly. They do everything to help keep my dogs stress level down.
Your positive experience is greatly appreciated. Thank you for sharing your feedback.
Fantastic experience: Valley vet hospital is one of the best hospitals. All staff are kind and professional. Dr. Azizi is an exceptional veterinarian, caring, knowledgeable, and thorough. She takes the time to explain everything clearly and truly puts both pets and owner at ease. Highly recommended!
We're ecstatic to hear about your positive experience at Valley Veterinary Hospital. Dr. Azizi and our team appreciate your kind words. Thank you for your review!
Fantastic experience: The most accommodating and friendly staff!! Always make sure our pets are comfortable and taken care of!
Fantastic experience: The vet with whom I interacted was very caring. Any questions I had were answered. My pet received wonderful attention. All the staff are caring about your pets, and treat them as they would their own.
Fantastic experience: Really pleasant and excellent with my parrot!
Fantastic experience: This is the best veterinary hospital! Everyone is so kind and caring. After my dog’s surgery, they even reached out to me to check if everything was okay and if I had any questions. I’m very satisfied and highly recommend this clinic!
Fantastic experience: Demonstrates compassion and excellent care for the animals as well as keeping owners informed and aware at all times of whats going on and what our options are.
Fantastic experience: I recently brought my 12 week Cockapoo for a checkup and vaccine. I had a great experience. Staff are friendly and caring. I would highly recommend this place.
Negative experience: Prices have risen rapidly since VIP bought the clinic. Seems to be becoming a place where money is more important
Thank-you for your review. We believe you have the wrong veterinary hospital as we cannot find you in our system, nor are we owned by anyone called VIP.
Fantastic experience: I was so happy with Maggie and mine experience today! They made our experience so good and Maggie wasn't even mad @ me when we got home!
Negative experience: Would not recommend. Only had one successful appointment with them. Multiple times I’ve tried to book or called to have mediation filled, only for me to not actually get an appointment, been given the wrong time over the phone or just told they have “no record” of me calling. Waste of time.
Hi Haley,
We are sorry to hear that you had a poor experience with out hospital. We strive to do the best we can, and as we are appointment based, it does not allow for much wiggle room when appointments are not kept or on time. We would love to speak with you further regarding your concerns, as we always strive to learn and do better. Please give us a call at 506-452-1117.
Fantastic experience: We should have switched vets a long time ago! We now drive almost an hour to take our 3 dogs to Valley Veterinary Hospital but it’s totally worth it! Dr Stone has done wonders for our oldest dog, Cricket! Online booking for basic needs is convenient, and all staff have been great!
Hi Tim and family!
Thank-you so much for your kind words! We appreciate your feedback!
Fantastic experience: We had to put our sweet Viola down today and the wonderful staff were so kind and lovely. Thank you so much for your caring and compassion. Highly recommend!!
Thankyou for your kind words, especially during this difficult time.
Negative experience: This was a great clinic until recently when it was sold to a large veterinary chain. Our vet is still there, so we have continued, but staff is rude and don't take ownership when they make mistakes. Also, the costs have skyrocketed. If we didn't have such an elderly cat, we'd switch clinics in a heartbeat.
We're sorry you've had a bad experience and we do take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Fantastic experience: Recently put my senior dog down and couldn't have asked for better people to go to. They were kind, patient, and very caring with everything. Made a tough situation easier. Thank you so much valley vet!
Thank you for your touching remarks, Kaitlyn. Our entire team is thinking of you during this difficult time. Your pet was precious to us and we are honored to have been trusted with their care.
Positive experience: We have been coming here since we moved to Fredericton and I have to say it's been it's the best veterinary hospital we have been to and take all six of our animals here. I got an email saying how my pet insurance is going up because vets are now charging more. You ask why I would put this information on this review? New kitten check with first needles $170, at the same time bring one of my other cats in for just for yearly needles and get charged another $170 plus meds and it's almost $600. I get told to come back in two weeks for a recheck. Both animals were in and out less then 25 minutes (ouch). I come back in two weeks and get charged for a recheck (I understand the charge for the ear swab test), in which the total bill was over a $100. I shouldnt have gone for the recheck since I know the problem was gone, but I do take care of my animals and wanted the ears looked at. I was told by the vet on the first visit I would not be charged for the recheck and understood I would have to pay for the ear swab. I am totally disappointed in today's visit and in two weeks, the kitten goes in for the next shots. Do I recommend Valley? Yes, but make sure you check ahead of time what your bill will be (give or take what is needed for the visit). Hopefully, for my animals yearly needles, they can just see a tech long as I have no health concerns or questions. $340 for less than a half hour visit is up there. Sorry for the rant. All the vets and support staff are great. As I stated before, I do recommend Valley and just wish the pricing would be adjusted for time spent. I just can't give 5 stars right now. In three years I have brought a few people to come and or switch to Valley
Hi, Thank you for your recommendations and your support and we are sorry to hear about your concerns from your recent visit at Valley Veterinary Hospital. Thank you for sharing your feedback, we would like to further discuss your concerns, but cannot determine your identity based on this account, please reach out to us at (506) 452-1117 to discuss your concerns further.
Fantastic experience: Valley vet did everything for my sweet darling dog. Although her illness was too severe, they stood by me and truly treated us like family. They did absolutely everything in their power to help, and Im eternally thankful for everything. Even though my precious baby didn't make it, I'll continue to use Valley because they care, they exert every option, and they excel at their jobs. Thank you Valley vet, for loving Ray as much as I did, and for doing everything possible ❤️
We are sorry for your loss, and we are grateful for your kind words and are honored to have been able to care for Ray. Thank you for sharing your experience with us.
Fantastic experience: Had a great visit. The Vets and Assistants were all really good with my pet. Everyone was super friendly and helpful
We're grateful for your positive feedback! Thank you for sharing your experience with us.
Fantastic experience: Had an emergency with my dog, they got me in for an appt on the weekend fairly quickly. Did great with my dog, was very thorough, communicative, professional, friendly, helpful, and very informative. I left feeling at ease knowing my pup was going to be okay.
We're utterly delighted to hear about your positive experience at Valley Veterinary Hospital. Thank you for sharing your feedback!
Fantastic experience: I took my 1.5 year old cat, Frankie, to the Vet for his shots and neuter yesterday and the staff were extremely friendly. They treated Frankie great and he was doing amazing the very night we took him home. I would definitely recommend Valley Veterinary Hospital, if ever you’re worried about how well your fur baby will be taken care of. :)
Thank you for your kind words, Brianna! Please give extra love to Frankie from us.
Fantastic experience: I recommend this vet! I brought in my rats due to suspected mites, it was only two rats and it wasn’t so expensive as I thought. The appointment time was fine itself, I thought I would get in much later due to the amount of appointments but they had a cancellation and took my rats in quickly! I was happy with how quickly they told me, and how I was able to get my rats seen in a fair amount of time. The appointment itself was about 95 dollars not including tax, which is fair! They did general weighing and scanned both rats to find any abnormalities/lumps and checked common health signs such as checking teeth, heart, breathing, etc! I found it amazing she didn’t just focus on the issue I brought them in for and reassured me that they were healthy. They couldn’t find mites when they took tape samples from their fur, but they still gave me medication for mites and I’ve been treating them for it since! Ever since, I am glad she decided to treat them anyways even if she couldn’t find anything.. the rats seem to be doing better already and I haven’t given them their second dose of Revolution yet! The appointment itself was only 146 dollars, which isn’t bad at all for a vet! I was worried since they are rats and it’s a group of two, that it would be more expensive.. but this was amazing to hear how cheap it was since I am a teenager and money can be tough. In the past, I have brought my cats here and they are still with me and healthy. I believe the person who saw my rats was Dr. Stone, although I could be wrong.. although she was amazing and super friendly with my rats! I was stunned the rats didn’t manage to scratch her, everything she did was professional and she made my rats feel comfortable with her hence not scratching her. Absolutely wonderful environment, staff seemed to be lovely and efficiently working, thank you. Update, this review is still very much the same! The rats I mentioned above have passed away, but they were cremated at the Valley Vet and while during the time it was very bittersweet.. The staff showed kindness & support during both times I brought them in. I didn’t want to let go of them but I was reassured that they were in the right hands and would be given back to me in a different way. Very very much recommend this place, I recommend Dr. Stone for small animals (She has taken a look at all of my rats) Sweet and knows how to handle them. Sweetheart did good at the vet!!
Thank you for your kind words, Chloe! Please give extra love to your rats from us.
Negative experience: I never had any issues until I had gotten a new puppy. They told me that my dog (100 lbs puppy) was being aggressive. And yes I did spank my dog for lunging at somebody. Is an 18-month-old puppy that never had any issues. After three vets visits, my dog became increasingly aggressive And instead of trying to medicate him to calm him down, they muzzled him aggressively. And for the next 45 minutes all he did was growl and snarled and instead of putting actual "medical notes" on his medical file. They just put how aggressive and mean my dog was even though they're the ones that came in with a giant muzzle and stuffed it onto his face and it was TWO sizes too small for him. His mouth was bleeding when I left. As every single staff member was terrified of my dog. The aggression kept getting stronger and stronger and even with all the training and multiple trainers trying to help me in the weeks that passed he still proceeded to get worse. I'm not saying that this is the staff's fault. Not saying that this is my fault. However, I believe a lot of this could have been prevented with a little trust and love. The vet accused me of being a bad parent to my animal and tried to have me charged through the SPCA. When all they had to do was come and talk to me about the situation. I felt very disrespected and I felt that my animal wasn't cared for at all. They charged me $1,500 just to have him fixed, And they did a whole bunch of medical exams that I did not ask for. Honestly this company is just looking for money and they have lost the view of their real purpose what l it actually means to care for real animals and real people. They're not in it for the health and safety of our animals. They are terrified of large dog breeds. Do not recommend you take your large dogs to this location. I have moved all 8 of my animals out of this location.
Hi Jennifer,
Thank you for expressing your concerns, we appreciate all feedback. We do hope that you and your pet receive the best care possible in your future endeavor's.
Fantastic experience: The staff were fantastic with my pup. She loves attention and they gave her their all. The Dr was great about answering some questions I had and even some I didn't know I had. Would recommend to anyone looking for a vet office
Your positive feedback is greatly appreciated. We're glad to hear that your pup received excellent care at Valley Veterinary Hospital. Thank you for recommending us!
Fantastic experience: Dr.stone is the best you'll ever have. 14 years experience as a canine handler, in and out of working at vet clinics as a vet assistant/ exam room manager; can easily say this is by far the most respectable clinic/staff within the surrounding areas. 10/10 always.
We're utterly delighted to hear that Dr. Stone is the best you've ever had. Thank you for your kind words and for choosing Valley Veterinary Hospital.
Negative experience: Unless your pet’s a patient they’ll not seem them come hell or highwater. They’d rather let them die than take even 5 minutes to look at them.
We value your input. Please contact us at (506) 452-1117 to discuss your concerns further.
Fantastic experience: All the staff are so kind and friendly. I was also really impressed with Dr McLeod and her gentle yet detailed examination of our dog. I am happy to recommend this veterinary hospital to others.
Thank you for your kind words, Michele Faulkner. We are delighted to hear about your positive experience at Valley Veterinary Hospital.
Fantastic experience: Love the staff at Valley Vet. They really take care of our fur babies and us. Recently we had to send our sweet Blu over the bridge. Everyone there was supportive and patient with us while we struggled with our decision. In the end, we could not have asked for better support on that day. It’s not something I look forward to doing again but I know when the time comes, my heart will know they are there for me. Thank you everyone at Valley Vet, best team ever!!
Fantastic experience: The staff here are amazing and took exceptional care of my fur baby and me as i was a hysterical mess. Their kindness meant so much in a difficult time
Fantastic experience: Very sweet team of vets and techs who were kind and patient towards our cats especially our more timid cat. Their care made the visit so much less stressful on our fur babies.
Fantastic experience: I took my cat here for the first time last week and I’m very pleased with the care she received. Everyone was friendly and helpful. I’m glad to have found a great vet for my little buddy
Fantastic experience: Valley Vet has provided our family with the best vet services ever. From the very welcoming, friendly, and knowledgeable front-end staff, to the vet techs, assistants, and vets (especially Dr. Dan!), the experience is the best. Everyone is compassionate and shows true love and convern for our beloved pets. I love that Dr. Dan calls all of our pets "sweetheart". The service is beyond wonderful and we have had the team actually come to our house when our pet was too sick to be moved. Go team Valley Vet!
Hi,
Thank-you for your awesome review and very kind words, we love our clients and their pets!
Fantastic experience: Valley Vet is literally the best vet in the area. Christle is such a sweetheart when she answers the phone. She is always there to help in whatever way possible. When she isn't being a superhero up front, she's helping wherever needed. She's even helped me during tough decisions in the back, such as saying goodbye. She has even held my hand, listened to me vent and allowed me to cry. Dr. Cartwright has always been such an amazing man any time we are there whether it's a checkup or an emergency. He is just such a gentle soul and truly cares. He is not there to take advantage of a situation and make money. He treats every pet as if they were his own and you can tell by his eyes that he's there for you, no matter how easy or tough the situation is. I love you all very much at Valley Vet.
Thank-you Kari, your words mean so much to the Valley Staff! We are sorry that some visits have been filled with tough decisions and goodbyes.
We agree Christle is amazing, and we are so happy that she is apart of our team! Thank-you for letting us know how much Dr. Cartwright is appreciated, we will let him know!
Fantastic experience: I was very please with the check up my parrot received. Dr. Stone was very knowledgeable and experienced in handling birds.
Hi Nancy,
Thank-you for your kind words!
Fantastic experience: Took my dog to Valley Vet today . Due to my dog having seizures and they were able to prescribe a medication and blood work as well as an appointment ON THE SAME DAY I called and asked if they were taking new clients . Wonderful service and felt they loved my dog as their own . As I was recently a patient at Main Street vet . I found them useless and felt as though he wouldn’t fully diagnose just to keep me coming back . The initial exam fee is significantly higher than valley vet . And you definitely don’t get what you pay for . So if you’re looking for a good vet Valley is the way to go . Can feel at ease with the situation at last .. THANK YOU VALLEY VET
Thank-you Cara for your kind words, we are happy to help in any way we can, and we are glad that he is getting the help he needs. Let us know if you need anything further, we are here for you!
Fantastic experience: Valley vet has been caring for our dogs for the past 5 yrs. I feel like all staff members have genuinely loved and cared for our pets like we do. The clinic is well run and the vets are knowledgeable and skilled. Archie just had his neuter and they snuggled him and gave him a hoodie to wear home. He is recovering without issue same as our other Boston terrier did. Thanks for being awesome!
Thank you so much for your kind words, Amy. We really appreciate you taking the time out to share your experience with us.
Hope to see you and your loved one soon! Give Archie some snuggles and snoot boops from us
Valley Veterinary Hospital
Fantastic experience: Friendly staff who truly care about your fur babies. Very good service and professional staff.
Thank you for your kind compliments, Jesse! We love visits from you and your family and appreciate you trusting us with your pet's care.
Fantastic experience: Between my wife and I, we have been going to Valley for over 30 years. We are not high maintenance clientele, we do not expect any business to kiss our a**, and we have had a couple of rough experiences at Valley over the years - but the absolute stellar compassion, attention and professionalism of the staff keeps us coming back. As busy as they are, dealing with people with sick loved ones in times of immense stress, and keeping things in order, they do an amazing job. At each visit, they have listened to our concerns and offered options and advice - even the bad news is dealt with professionally and compassionately. Shout out to Drs Finley and Cartwright, Claire and the unsung heroes out back who are not seen, but help keep things running smoothly. Thank you to Dr Schneider for running an establishment that adapts well to its clients' needs.
Fantastic experience: They are amazing and my girl Ruby loves them and they been so great with her I couldn’t ask for better vet I will keep going here for all my pets thank you for everything and helping Ruby with her health she appreciate you guys she has been put down
Thank you for your kind words, Jessica.
Negative experience: Great vets, went here happily for years. Ridiculously crass, snide, unprofessional vet techs. One particular. Closed my account because of her.
Jenna we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed that you received unsatisfactory care. We have shared your feedback with our team to improve our customer service.
Fantastic experience: We have been clients of Valley Vet for many years and they cared for our last three dogs with the utmost care and consideration. Our experiences with all the staff have been very positive. Dr Finley is a caring and knowledgeable professional and we are so pleased that we are able to bring our new puppy to this wonderful establishment.
Thank you for your kind compliments, Joanne! We love visits from you and your family and appreciate you trusting us with your pet's care.
Fantastic experience: Amazing, loving, caring vet. If there was an option to rate them at 1000 stars, I would hands down give them that rating. My fur baby (dog) has been cared for from them from breaking his foot to dealing with his seizures. They don't force you to get any kind of treatments, they go over all your options of treatment, care, and pros and cons of each treatments. They don't Nicole and dime you for anything. When I lived in Alberta, they ALWAYS charged for and had to do an exam, even if you already got one 20 minutes ago, and had to go back either your pet for the same thing, here at this vet, they don't work that way. Highly recommend this vet hospital. ❤️
We love hearing that your pet enjoys their visits with us as much as we enjoy seeing you all. See you next time!
Fantastic experience: Well LillyVale got a new sheriff this week. Bruno became the One-eyed-woofer. After months of us attempting to manage his progressing glaucoma, Bruno went for a special surgery that would relieve him of constant eye drops and pain. Thinking about him living with 1 eye or even complete blindness was really a wrench to our hearts. Seeing him post surgery and his improved quality of daily life, confirms it was the best thing for our little man. Other than a missing eyeball, our oldest paw-kid should have a few solid years in front of him. I’m thankful for our team of Vets at Valley Veterinary Hospital. Long live our “One-eyed-Woofer”
Thank you so much for your kind words, Amanda. We really appreciate you taking the time out to share your experience with us.
Hope to see you and your loved one soon!
Valley Veterinary Hospital
Fantastic experience: best place to take your pets .To the staff and Doctors of Valley Veterinary Hospital. Thank you for being the best vet office in town. Your amazing caring for our fur babies. ❤️ never had to worry about my rescues being abused by staff. You always have so much compassion and kindness for all my rescues. It's nice to know my pups have an awesome team of staff to get the care they need.
Thank you for your kind compliments, Angel! We love visits from you and your family and appreciate you trusting us with your pet's care.
Negative experience: The manner in which this veterinarian office conducts itself is grossly incompetent. The phone is rarely ever answered (voice messages must be left, and are inconsistently returned), mistakes are made with medication orders (e.g., orders not placed or lost/mislabeled among other orders), and there is a lack of follow-through (e.g., one must chase after them to get information on the condition / medical status of their pet). The priority here is apparently not the well-being of pets. Utterly disappointing and will be going elsewhere.
Evelyn, thank you for addressing your concerns with us. At Valley Veterinary Hospital, we aim to provide the best care we can for your pet and we are truly sorry to hear you were unsatisfied with our services. Please call us back at (506) 452-1117 and ask for our manager so that we can best assist you.
Positive experience: The vets are really good but there is an extreme lack of communication or ability to reach anyone. You have to call 7-8 times to get through to the reception desk. When you have test results that you're waiting on, they don't call you to give the results half the time. You have to call them, they will then tell you the vet has to call you back and you wait another half a day to get that call.
Shawna, we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed to hear that we didn’t meet your expectations. We’ll share your feedback with our team in order to improve our customer service.
Fantastic experience: We had a rough bout where we had to have two of our fur babies leave us within 2 1/2 weeks of each other...they were amazing and gave us all the time we needed. We will never choose a different vet as they truly are animal lovers and not just in it for the money. Full respect for this vet family!
Thank you for your touching remarks, Tammy. Our entire team is thinking of you during this difficult time. Your fur babies were precious to us and we are honored to have been trusted with their care.
Fantastic experience: New in the area, came highly recommended by friends, got an appointment almost instantly, no wait. Very good turnaround, informative and welcoming. Very happy to take my dog here. *Edited to add: a year later and still extremely happy with the level of care & service my pet receives here. I have had many vets for my senior dog over the years due to frequent moves and this one is the best.
Thank you for your generous feedback, Jenn! Our team looks forward to seeing you and your pet again soon.
Negative experience: Dont bring your dog for a neuter here. They just go by a book and overdosed my dog. And then have the audacity to send me letter saying they wont be doing business with me anymore. You think im coming back to your pathetically ran "animal hospital" think again. Good luck bringing your dog here. Ps. If they do stop your dogs heart they immediatly blame your perfectly healthy, priorly tested dog on what you fead them. Nor will the vet look you in your eyes and talk to you about what they just did to my dog. This was my experience, my poor baby.
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience.
Fantastic experience: The atmosphere at Valley Vet is very welcoming and that's all due to the wonderful staff. I have yet to have a bad experience and I can't imagine I ever will. Jasper & I are very happy to have made the switch to Valley Vet from our previous vet.
Thank you for your kind words, Gary-james! Please give extra love to your pet from us.
Negative experience: Right now I would give zero stars if this app would let it. Just back after having a vet tech refuse to mask in a small exam room with very poor ventilation. We asked her nicely to mask and she said she didn't need to put up with abuse from US. The CO2 was a mind clogging 2267ppm in the exam room. SARS-CoV-2 has not disappeared, too bad Valley Vet doesn't believe in actual science.
Steve we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed that you received unsatisfactory care. We have shared your feedback with our team to improve our customer service.
Fantastic experience: Was referred here by a family member who takes their cats here as well and I have nothing but nice things to say it was a painless smooth and quick visit everything was explained thoroughly and easily understandable. Can't wait for the next vet visit and might I add Sullivan gives the wet food a 5/5!
We love hearing that your pet enjoys their visits with us as much as we enjoy seeing you all. See you next time!
Fantastic experience: I will not take my bunny anywhere else! Dr Stone was amazing. She called me to let me know when he was going under anesthesia, when he woke up and explained the procedure and post-procedure care very thoroughly. Highly recommend. Kind staff, very knowledgeable. I can drop my rabbit off there anytime knowing he is in good hands.
Thank you for sharing your wonderful review, Paige. The qualities you described are the goals we strive to achieve for all of our clients. On behalf of the staff, thank you for trusting us with your pets' care for years to come!
Fantastic experience: We have been with valley vet for almost 2 years and they are so great! They have fit our pup in for an emergency visit as well as concerns we had that were not emergent. They are kind, friendly and so easy to talk to. Thank you so much for all you do. Dr. Edgar is so kind and gentle! We love this place.
Fantastic experience: Valley Vet is the only place I will trust with my fur friends. Dr Rhonda Stone and the entire staff always make us feel welcomed, loved and treated with kindness and dignity. From emergency visits because my pup Greedy Greedo Chicken Burrito had over stimulated himself, to annual checkups right down to the final moments with my dad's best friend Thumper the cat (named because of what he was prone to do to you if you forced yourself on him), we always feel like we are important and are never rushed. This is why in just a few short weeks our new family member, Ezra Colleen 1 of 3 will become a lifelong client of Valley Vet.
Fantastic experience: I would highly recommend this veterinary hospital. Dr. Dan Cartwright and the rest of the staff were very kind and caring when I had to make a tough decision about me 17-year-old cat, Mia. Dr. Cartwright, especially, was professional and compassionate during a difficult time.
Fantastic experience: Recently had my first experience at Valley Veterinary Hospital and despite it being a very emotional and hard decision to put our beloved boy to sleep after 15 years, Dr. Egers was a pleasure. She took the time to ensure we understood every step and explained everything very clearly. She took things slow and not only at our pace ensuring we were ready but that most importantly our dog was comfortable and not stressed throughout the entire ordeal. I didn’t know what to expect going into it but she made it the best she could for us and we felt genuine compassion from her and her techs unlike some other locations we have visited in the past. Today I received a hand written letter from Dr. Egers along with paw prints from our boy and we were so touched and thought it was such a thoughtful message. It is easy sometimes I think for people to lose their compassion in this industry when they have to see things like animals being put to sleep so often but for the owners, the little things like receiving that letter and paw prints.. mean the world and remind us that our loved ones weren’t just another appointment in the day. Thank you again Dr. Egers and staff for making our heart breaking experience just a little bit easier. I will definitely be in again soon with my two other dogs.
Fantastic experience: Sammy, our cat had a great experience at Valley Vet. The staff and Dr. Edgar were very kind and patient. Thanks for the great service.
Fantastic experience: I cannot say enough good things about Valley Vet. We have always been able to get appointments quickly and never wait long in both the waiting area and exam rooms. From the moment we walk in, my dogs are greeted by name and fussed over by everyone. All staff make sure that you know your animal is important and I've always felt confident and satisfied with diagnoses and treatment plans received. I always recommend Valley Vet to everyone.
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