Clayton Park Veterinary Hospital

Fantastic experience: Good doctors and great service

Fantastic experience: Take my husky here. They are honest and seem to actually care about the pets they see.

Fantastic experience: I cannot say enough about the care and compassion showed to us on the loss of our sweet pup Leo. They really care , and make sure that you are clear about what is happening. Dr Mackay was so professional but showed so much compassion when it came time. Everyone was amazing through a very hard time for us.❤️ I would also like to really thank Dana and Amanda who’s got us through this as well❤️

Fantastic experience: Took my two orange boys here to get neutered, their cones of shame were adorable, and the people there were super friendly, even though my cat, (picture) clawed a person's nose. Highly recommended.

Negative experience: Do not go to this clinic. If I could give less than a star, I would. I brought my pet in for care, everything went well until I asked the assistant for clarification on test prices. She responded rudely to which I asked her not to be rude as I was already worried. The interaction was maybe 2 mins, she then proceeded to lie to the vet and said I swore at her. The vet (“Dr” Spear) then comes in and tells me to leave - tells me trust is broken and she doesn’t believe that I did not swear. All I wanted was to understand the test prices and once I asked that everything changed - this vet cannot be trusted and should not be in operation. What kind of veterinary clinic sends animals away? This was supposed to be a professional interaction, not one filled with rude assistants and awful vets. I am truly so confused on what just happened, this vet is entirely money driven and if you ask questions you will be poorly treated and sent away. I hope both the assistant and the vet see this - they should be ashamed.

Negative experience: They do not want to give you price ranges, or price minimums unless you do an exam. I have never heard of such a clinic that does not want to share what minimum costs are. Why would I pay exam fee if you will charge me $3000 to clean their teeth if I cannot afford it. If you give me an idea of what your minimum is, I can make better decisions and then come in, do the exam and get a proper quote.

Negative experience: Not a good experience at all. Wont go back.

Positive experience: We tried one place and weren't happy; then tried another place for a year and were disappointed with the over-selling and scare tactics. Then we came to Clayton Park Vet Hospital and for the first few years there, I probably would have given a 4-star review. But we ended up seeing another vet on staff last time (Dr. Farrow) and he won us over completely. I would actually trust Dr. Farrow to make decisions about my dog's health because I believe he would not do anything that wasn't necessary. That's saying a lot. UPDATE: I would like to add that we stopped going to this clinic in 2021 because the place changed. The familiar vets left, it didn't feel personable anymore, there was always confusion with the front desk. I hope they get back on track.

Fantastic experience: I take the 5 stars away. I refuse to go back there . I may have a misunderstood pup, but vets are supposed to be experienced as well. Negative vibes don't flow well with either of us. Sorry I refuse to come back, especially after charging me, for a bill that not 1 of the two things I booked, nirther were accomplished! Nor solved. Anyhow sorry it didn't work out, a hostile clinic is no place for a rescue dog. Here's the kicker, they claim you need an appointment for a spray, so they charge to see an perscribe a helpful spray that is actually over the counter. Sorry but you guys are overcharginging and making false accusations. And your welcome for your great review

Fantastic experience: Lovely experience taking my cat in to this vet. They were helpful, thorough and kind.

Fantastic experience: The staffs there are not only professional but also genuinely caring! I took my four kittens in for their first vaccinations and each one received a good thorough check-up and necessary treatments. You can tell by people who work there and how they've decorated the place that they truly do care about the wellbeing of your furry family members and aren't just in it for the money. Professional vets, top top integratly.

Fantastic experience: Help me do all files that what I need for my cat international travel！

Fantastic experience: They are really great with our rabbit, and puppy.

Negative experience: This review is for the receptionist only. I am not satisfied with the customer service. I booked my puppy's second vaccine a month ago for yesterday's visit. They lost the power and called me about it and promised to call me back for reschedule. That is perfectly okay to me. I didn't receive any call back and I called the first thing this morning for reschedule. I was told that they cannot reschedule until the week next and "you can call other clinic". I am very upset. If they knew they only have one vet working today and the whole next week, they should have told me yesterday. I would totally understand. I feel they're telling me they don't care. The customer service definitely needs to improve: 1. Know your current situation. 2. Care about your customers' need. 3. Timely respond. Working in a clinic requires work ethic, efficiency and kindness. A heartless sorry won't work well.

Fantastic experience: So friendly, always on time. I ended up here because of their expertise in exotics (bird) and am sad to be leaving, but I am only going to follow the veterinarian to her new clinic. If not for that, I'd still be a client here. 100% recommend this clinic.

Negative experience: This is the worst and least compassionate animal hospital I’ve ever encountered. One of my dogs was euthanized in May. It took the techs about 10 times to get the iv in. It was horrific. I sobbed and sobbed telling my baby i loved her and it was okay. When the female vet came in to administer the drug she didn’t look at me, didn’t touch my dog and not a word was said to me. It took me months to write this. Do not go to these people if you love your pets.

Positive experience: Had to take my prescious there to cross the bridge Very curtious staff, and well stocked with products.

Fantastic experience: Dr. Webb and her veterinary technician are extremely compassionate and accommodating. They squeezed my hedgehog in for a last minute appointment last week and have continued to provide a fantastic level of care.

Fantastic experience: Very caring, knowledgeable vets and staff.

Negative experience: The doctors here are arrogant and pushy. Every appointment feels like you're talking to a vaccine salesman, rather than a doctor. You can tell they make a good portion of their profits from vaccines by the way they constantly try to push them on you. They also try to sell you things your dog doesn't need, and their walls are littered with posters trying to scare you into buying medications for things. If you like to do your own research and have a say in your dog's healthcare decisions, this is not the vet for you. The doctors here expect you to do what they suggest and keep your mouth shut, or else their friendliness quickly turns to arrogance. I've had the same experience with multiple doctors here and it won't be happening again.

Fantastic experience: wonderful people. The exotic animal team is great. the best specialists in nova scotia.

Fantastic experience: The vets and staff are very friendly. Fair pricing and no pressure. I moved here from elsewhere and needed a new vet. They came highly recommended and were also able to schedule me in right away which was a huge plus.

Fantastic experience: The veterinarian was very skilled and very kind to give the puppy an injection.

Negative experience: My cat Lui was not treated properly for his ear infection and I still had to pay for the visit , I shouldn't have to pay anything

Negative experience: I am very disappointed and upset with the service I received … got charged $239 when I brought in my parakeet because she was losing hair around her eye, she was losing feathers, scratches a lot and it all pointed to signs she was sick. They told me she was fine there was nothing wrong and to not be worried it’s just a cyst and that they removed a feather from her eye that bothered her they said to just apply eye drops and in 2 weeks if it the isn’t better then she was born with the cyst but she would be fine it just might bother her a little … 3 days later I found my parakeet dying suffering in the bottom of the cage I picked her up and she died in my hands 30 seconds later … my other parakeet has now not eaten since then and won’t move at all since his mate died. Now remember they charged $239 only to remove a feather from my parakeets eye ( which didn’t make a difference) and to give me eye drops to use for 14 days and my parakeet died 3 days later. Absolutely disgusted and disappointed with the service and diagnosis.

Fantastic experience: Long time vet of my favorite sidekick. Nice every visit.

Negative experience: With my cat Jonas, Dr Cambier was the most amazing vet I could ever ask for. If I had any questions at all, I could call her directly and she would ease my anxiety. When we had to put him down, they gave me a button to press for when I was ready to leave and were extremely amazing. Today, I brought my 10 year old guy in for kidney failure after a trip to the emergency vet last night. EXTREMELY insensitive. Was more worried about payment and getting us out of there more than the fact that I just lost my best friend. I understand you’re running a business & need the room for other appointments, but I believe there should have been a place for us to go to grieve for more than 10 minutes. Dr Mitchell came in 3 times within the 10 minutes to ask when we were heading out, and to “take our time” but it was clear he wanted us to leave. Unfortunately will never be back with any animals, even though I truly love the front staff and Dr Cambier

Fantastic experience: The staff here goes above and beyond.

Positive experience: The staff at my dogs vet is amazing helpful, caring, and they know their stuff. Very accommodating when it cones to billing and short notice for urgent pet issues.

Fantastic experience: took my pup in here the other day for a sore leg, what a great experience. staff is kind and helpful.

Negative experience: Our experiences there weren’t overly consistent. Our cats can be a bit difficult, we know.. but they don’t seem t want us to bring them in, and I think if you’re a vet.. you should be able to handle animals of different temperaments. They wanted us to drug them up before bring them in for a check up, despite one of our cats having a heart murmur and they originally advised against high doses of sedation for him. So, we opted to change vets after our last appointment.. and we have had the total opposite experience else where. I do want to give 2 stars though, because the front staff are always so pleasant and helpful. We liked the foods they provide and it isn’t overly priced for services

Fantastic experience: The staff are very pleasant

Fantastic experience: Really kind and caring staff

Fantastic experience: This is not my usual veterinarian practice but I went there given information that I could possibly purchase veterinarian prescription food for my pet. The young woman on the desk could not have been more helpful. She was kind, thoughtful, patient and offered suggestions that I had not considered. Thank you.

Fantastic experience: I cannot rave enough about Clayton Park Vet. I had been to MANY vets before finally finding these guys. Dr. Farrow is incredibly kind and the customer service is phenomenal. I will never go anywheres else again! ❤

Fantastic experience: Great experience. Dr. Erin was so great with our dog, providing personalized and professional care.

Fantastic experience: We were looking for special food for our old dog and this was the only place I HRM that had it. The staff were very friendly and the service was great. Be advised that finding a parking spot may be very difficult. This hospital is located in the Clayton Park Mall which is always very crowded.

Fantastic experience: Best burgers and fries!!

Negative experience: Was great at first... until they got you at a customer. Since then the cost of services for me has tripled and with my phone call today, they now require you to get a checkup just to do nail trims. Nothing offered to help out in this BS situation that their staff deemed "mandatory" other than "pay up or gtfo"

Positive experience: Very friendly and professional. Obviously love what they are doing.

Fantastic experience: They are a great group of people. They are attentive and great service. I highly recommend this clinic.

Fantastic experience: The staff at the hospital are caring and very helpful. Recently we needed meds for our furbaby. The supply they were waiting for had not come in. The vet techs got on the phone and found a hospital who did. That hospital filled our prescription.

Positive experience: The vets and staff are amazing and super friendly whenever I take my cat in, but every time I try to call, they never answer on the first try and never answer any voicemails that I leave. It always takes at least five tries to get ahold of them, if not more.

Fantastic experience: Friendly and knowledgeable staff.

Fantastic experience: The vets are compassionate and caring, the techs love their patients and the front end staff are super helpful and kind. They have helped me immensely with my cats, one with diabetes and one with lymphoma and have provided consistent high quality service. Cannot recommend them enough.

Fantastic experience: Very friendly staff and i felt my kitty was well looked after

Fantastic experience: Helped my rats when they got an upper respiratory infection. The people there are very friendly and trustworthy. They take many precautions for covid as well!

Fantastic experience: Great people and very professional. They take great care of the pets at this location

Fantastic experience: Very nice and friendly staff.

Fantastic experience: Friendly professional service and explained options fully after routine exam.

Negative experience: We have been taking our dog here for years and it seems it has gone down hill lately. I’ve left multiple messages over the last few months and have never had my calls returned. I’ve been treated rudely by staff members when I just show up at the door without calling first..which I tried. It’s sad because a lot of the staff love our dog and the vets are great but unfortunately it’s time to take her elsewhere.

Fantastic experience: Dr. Bell has been very pleasant and informative when I brought my two kittens for their vaccinations and again for their boosters. I would recommend this vet to my friends and family.

Fantastic experience: We never want to take our pets to the vet but these folks truly love animals and the doctors are competent and kind.

Negative experience: I feel like this clinic has gone downhill considerably over the last couple of years. I used to love this place, but lately I think the technicians have too much power. There is little to no opportunity to talk to a vet, and my concerns are often dismissed. When I brought my dog for vaccinations I asked if he could be treated for ear mites, but was told to book a separate (expensive) appointment. Additionally my mother was treated very poorly when she brought in our dog for a check up. When he had an eye infection we saw the vet for literally 1 minute and she didn’t even look at his eyes. She just gave us drops and then we were charged $100. I will be bringing my dog to a different vet clinic, which is disappointing since a few years ago I found them to be a very welcoming and compassionate clinic.

Fantastic experience: Staff is extremely friendly and Very knowledgeable. My beadie was treated awesome.

Fantastic experience: Excellent experience at this veterinary hospital.

Positive experience: Always very friendly staff

Fantastic experience: Amazing visit, Great response to covid 19 really made you and your furry friend feel safe! Everyone greeted me with a friendly attitude and informed me on everything that was being done today and what they recommended for the future for my little buddy. Recommended visiting Dr. Bell here at Clayton Park Veterinary Hospital. Very professional and informative and made my little buddy feel safe while in his session and thank you to all the Veterinary Technicians! 10/10

Fantastic experience: Staff are friendly there and Vet is super patient and professional to answer all my questions. My cat had a good visit there and he was relaxed during the examination.

Fantastic experience: Our beloved cat Fluffinella had some pretty severe dental issues, and we really felt she was in good hands with staff that care about their patients. The veterinarian was wonderful and caring, and Fluffin is recovering well! Every procedure and every line on the invoice was explained well and in advance, and we were kept informed so we knew what to expect. Thank you!

Negative experience: Extremely rude and unprofessional staff. I will never go back there. This place deserves less than 1 star rating.

Positive experience: Very good staff members pleasant friendly and professionally oriented. They all have the love of my feline fam , but still way too expensive.

Fantastic experience: Best place I've ever dealt with! Dr. MacKay is wonderful and does a great job at making sure my furbaby is taken care of :) the staff is pleasant and friendly!

Fantastic experience: Great customer service !!

Fantastic experience: Best staff. So pleasant and they really love everyone's animals.

Negative experience: After 9 years and multiple mistakes made almost blinding my dog in one eye and wasting hundreds of dollars on wasted visits i no longer trust this veterinary.. Use at your own risk.. There are many better than here

Negative experience: Disappointing and terrible. I have had this vet for 2 of my cats. I booked a vaccination for my newly added kitten, it would be his 2nd needle, I spoke to the clinic earlier in the day to confirm the appointment and then they called me back an hour later to do their own confirmation (odd, I know). We drove the 20 minutes to get there and the receptionist came out and said they were sorry but they cant accept us because they cannot give an animal their 1st needle at this point, I said it was his 2nd needle, I told her I explained this on the original call and I am a long time client, she went back in and came out 5 minutes later saying because I didnt have papers to backup that it was his 2nd shot they wont take me. I had some complaint to her and told her to remove me from their client list and they care so much for their clients that she had no problem doing that, great customer care right? If the paperwork is needed then perhaps you should inform your clients of that when the appointment is booked, not after they show up on your doorstep. Try to spin it any way you like, I was treated badly and left to scramble to find another vet

Fantastic experience: Admin staff are always really helpful and accommodating. All the vets are amazing as well

Fantastic experience: Vet and techs are kind, take extremely good care of our pets, and are very knowledgeable Affordable prices and most dietary foods are stocked for all pet needs

Fantastic experience: Friendly People. Have been taking my pets there for years

Positive experience: Very friendly and knowledgable doctors and staff.

Fantastic experience: Great service, everyone from the front desk to the Doctors really care about the animals

Fantastic experience: They are very compassionate and amazing staff

Fantastic experience: Dr. Flemming was very caring with our elderly cat. She was very honest about his health issues, which I appreciate, and gave great suggestions to help him for the time he has left.

Fantastic experience: Amazing place wonder understanding people they are the best

Fantastic experience: Lovely staff and service. Made my very nervous dog feel comfortable. Recommend

Positive experience: This is a great place to take your pets for very good care. However, they are a bit expensive.

Fantastic experience: Organised

Fantastic experience: most helpful professionals of the veterinarian medical community, welcoming and friendly

Negative experience: They are no good, they recommend other hospitals and do or say what they can to get out helping your pet. Try somewheres else, thats what they will tell you.

Fantastic experience: Staff is very friendly and kind, always an easy visit!

Negative experience: Just tried purchasing tick and flee for cat. Told me over the counter only covers flee. Cars don't need tick protection 30 seconds later she said I could pay for consultation and then they would give cat tick and flee meds. Halfwit didn't realise she got caught in Her own nonsense Same BS at larry uteck vets also. Thank goodness for eBay and more caring vets in New Brunswick who will simply ship you what you want to take care of your cat instead of gouging you for cash.

Fantastic experience: We’ve been taking our greyhound there for 9 years. She has seen every vet in the place at one time or another and all are very knowledgeable and friendly. I don’t have a favourite they’re all great.

Fantastic experience: Salem is 14 years old. We have always received excellent care for him at Clayton Park Veterinary Hospital. Now that he is older and needing a more than usual gentler and loving hand they are right there, respecting his growing needs. We feel he is loved and this means a lot. Thank you Dr. Abrahams and all!

Negative experience: Booked and appt but didnt get in. Was told my appt was 3 days later. Receptionist didnt believe me it was booked for the day I was there. Had to play her the message from my phone confirming the appt. They couldnt squeeze me in. Had to go to another vet.

Fantastic experience: Clayton Park Veterinary Hospital has always taken wonderful care of my schnauzer. Dr. Stapleton is absolutely phenomenal not only in her "bedside manner", but also in her knowledge and explanation of pet medical needs. She goes beyond ensuring that you understand the issue at hand and all of your options to treat it. I am sad to be moving and having to leave them. Thank you so much for taking care of Kingsley!

Positive experience: It was a sad visit but we were treated well as was our very ill feline.

Fantastic experience: Annual visit was extremely pleasant with all the staff. The OPA, Leah, was very knowledgeable and answered our questions about our cat's diet and other questions we had. Dr Abraham is extraordinary. He spent a lot of time with us going over concerns we had and was also reassuring about those concerns and the treatment he gave our cat. We highly recommend him.

Fantastic experience: Very friendly staff

Fantastic experience: This was a very good experience for my very sick dog and myself, the staff were so very kind to my dog and made him comfortable being a very nervous and sick dog along with his stressed owner. Top quality and trusting care for my dog all the way, special mention and thanks to Dr Tim Farrow and the great staff at Clayton park vet hospital also have a peaceful day from my little buddy, Jaxson, GOOD BLESS Just had my new little girl in for first check up and everything went well, we adopted Ni Ni from Save a life , she came from a kill shelter in Texas and is blind in one eye this does not matter to us we love her even more, everything went excellent with her check up I highly recommend this hospital I have to say over poor old guy Jaxson passed away peacefully, the wonderful dog I mentioned above and at home with the help from Clayton Park vet, thanks for everything guy's, excellent care

Fantastic experience: Great friendly service for my daughter's Rabbit!

Fantastic experience: They do $10 nail trimming for cats on Friday afternoon and I usually save my own flesh by bringing my beloved fur ball. Very friendly, gentle staff. The cat doesn’t seem to complain, and was totally calm when he was returned to me after his trim. Your animals are in good hands here :)

Fantastic experience: My pet had an issue which I thought was extremely serious. Even though I did not have an appointment, they went above & beyond by squeezing us into there busy evening. Thank you very much from us. You guys rock!!!!

Fantastic experience: Professional, thorough, and caring service. Recommend.

Positive experience: Very clean and fantastic service

Fantastic experience: Thank you to the team at Clayton Park Veterinary Hospital for anther very enjoyable veterinary experience. Everyone on staff there is so friendly and truly happy to see my dog when we come in and of course takes great care of us each and every time.

Fantastic experience: First time cat ower, and the staff at Clayton are ao informed, polite, friendly and clearly care for the pets they see. Im so happy that they will be taking care of our little furbaby

Fantastic experience: Staff was great, gemreeted promptly and shown to the room. Vet was also very detailed in diagnosis. All in all a very good spot for emergency vet service.

Fantastic experience: Best Care for your Fur babies

Fantastic experience: Knowledgeable and very friendly vets, Technicians and support staff. Was very busy Saturday and they took time to make an area for us to sit in waiting area that was away from barking dogs and more quiet for our one upset cat. Bandit made herself at home once in vet room and out of her carrier. Up to the sink for a drink and then watched proceedings from the counter. Her Sister had to be pried from her carrier, but Dr Wambolt and tech were both very patient and gentle with them both even with busy day happening outside the doors of the room.