Kingston Veterinary Clinic
Information about Kingston Veterinary Clinic
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 8h-18h
- thursday: 8h-19h
- friday: (closed)
- saturday: (closed)
Welcome to Kingston Veterinary Clinic, where we treat your pets like family. Located in the heart of Kingston, Ontario, our dedicated team offers comprehensive medical care tailored to every stage of your pet's life. Whether you have a new puppy or kitten, or are caring for a special senior pet, we provide personalized and compassionate healthcare services.
Our skilled veterinarians and staff are committed to educating you about your pet's health, ensuring you are aware of all available options. We understand the emotional bond between you and your pet, and we make it our mission to enhance that relationship by ensuring your companion's well-being. Our services range from preventive care and vaccinations to advanced surgical procedures and pain management through innovative therapies such as laser treatment.
Join our Pet Health Club for a hassle-free approach to routine care, helping you manage costs while ensuring your furry friend receives the best treatment possible. With over 70 years of experience caring for pets in the Kingston area, we have built a trusted reputation and a community of satisfied pet owners.
Experience the Kingston Veterinary Clinic difference today—your pets deserve it!
Our comment from InfoVet about Kingston Veterinary Clinic:
At Kingston Veterinary Clinic, we are committed to providing exceptional veterinary care with compassion and professionalism. Our team is known for being friendly, understanding, and knowledgeable, ensuring that every pet receives personalized attention. Clients appreciate our transparent pricing without hidden fees, which allows them to plan for their pet's care without financial stress.
Many satisfied pet owners report positive experiences with our veterinarians, particularly praising Dr. Llera for his thorough examinations and gentle approach. Customers frequently mention the thoughtful and caring nature of our staff, creating a welcoming environment for both pets and their owners.
While we strive for excellence, we acknowledge some recurring concerns. A few clients have reported issues with communication and service delays, particularly during busy periods. Additionally, some experiences pointed to the need for improvement in the office staff's organization and professionalism.
Overall, Kingston Veterinary Clinic continues to be a trusted veterinary service in the community, with a devoted clientele who appreciate our commitment to animal care and transparent communication.
Services
Kingston Veterinary Clinic: Reviews
Fantastic experience: Took our cat in today for a checkup. First visit here and the staff was great and very friendly. Dr. Llera was upfront and blunt which I appreciated. Gave her a thorough check up and let me know approximate cost of future dental care so we could prepare for the eventuality. Dr. Llera was very gentle with her as she's quite shy and overall my first impression was great.
Thank you so much for your wonderful review, Sunni! We strive to provide compassionate and professional care and it’s rewarding to know that our efforts made a positive impact.
Negative experience: Rude veterinarian. Was very abrupt and rough with my elderly dog. The place feels very unhygienic and smells strongly of cat pee. They are clearly not investing any money back into maintaining the facilities. I spent thousands on surgery and the vet couldn't even be bothered to speak with me before or after. Lacking in communication and bedside manner compared to other clinics I have been to.
Hi R, we are sorry to hear your experience has left you feeling this way. Compassionate care is incredibly important to our team as we aim to foster strong relationships with our clients and their beloved pets. We would greatly appreciate the chance to discuss your visit with you. If you're willing, please reach out to us at (613) 542-7337.
Fantastic experience: I wanted to find a local vet that cared and also had decent pricing. We didn’t want to be pushed into things and wanted honesty. We get all that here. They have an amazing bundle for older kitties. I have a 13 year old cat that is my whole world. They took care of him and did the tests in a bundled price. We will continue to keep them as our vet here in Kingston.
Hi Jessica, thank you for taking the time to leave us a review. We know how important your pet is to you because we are owners ourselves and huge animal enthusiasts. We love what we do and reviews like this truly make our day! Thanks again!
Fantastic experience: I love this vet dr Llera is awsome he explains everything so that you can understand what he is telling you.. he gets right down with your pet.. my pup just loves everybody in there your visit isn’t rushed.. he takes his time and looks over every part of your pet.. he’s just an overall good vet
Thanks for the kind words, Jennifer! It's our mission to ensure that all clients and furry friends are provided high-quality care. We appreciate your recommendation. ⭐️
Fantastic experience: The veterinarians are so great with our dog. This is the second pet we have taken here and I highly recommend. Very thoughtful and caring for our pets and very reasonable with pricing and care. Re-reviewing to say the same as before, our dog is so happy to go to the vet and they have always been so kind and caring.
Thanks, Kathryn!
Thank you for your review and kind words! We do our very best to provide the attention each of our clients and their furry friends need and deserve. We hope to see you soon ⭐️
Fantastic experience: Vet is very understanding and helpful when it is needed. They are very insightful and have a very good understanding when my puppy gets too excited and pees on the floor.. multiple times
Thanks for the kind words, Joshawa! It's our mission to ensure that all clients and furry friends are provided high-quality care. We appreciate your recommendation. ⭐️
Positive experience: Very friendly and professional staff. Complete treatments as promised in a timely manner.
Thank you for the great feedback. We are glad to hear that you had a good experience!
Fantastic experience: Long time customer with the clinic, their always friendly staff and doctors are knowledgeable and very professional with affordable pricing.
We appreciate you taking the time to share a review, Lee!
Fantastic experience: Very patient and compassionate! also this clinic has been super accommodating to us as we go through a difficult time. Highly recommend
We never take positive feedback like this for granted. Exceeding clients' expectations is what motivates us. Knowing we did that for you will inspire our team to keep raising the bar! Thank you! ⭐️
Fantastic experience: My dog had not been off my farm in 7 and 1/2 years so when I took him to Kingston Veterinary Clinic I was a little worried but the staff was very gentle and my dog was treated with love and respect... infection identified and treated immediately and dog is as good as new
Thank you for sharing your experience! We know how stressful it can be for pets to leave home, especially when they are under the weather. We are so glad to hear that your dog is feeling better. Give him a pat from us! If you have any future questions, please don't hesitate to call.
Fantastic experience: Took my cat as a drop in despite not being registered with this vet. Super helpful.
Thank you so much for your wonderful review, Jacelyne! We strive to provide compassionate and professional care and it’s rewarding to know that our efforts made a positive impact.
Fantastic experience: Extremely friendly, kind, and caring vet and staff. I've been with them for over a year and they have always listened to my concerns about my cats and have been so helpful. 100% recommend
Hi Monzca, your kind words warm our hearts! Your loyalty for the past year is truly appreciated. We can't wait to welcome you back soon for another great experience!
Negative experience: Wow, the rude experience I've had today is shocking. There was an extremely distressed cat in the neighbourhood in need of help, so i was able to catch it & walk it over to the vet clinic to have it scanned for a microchip & be guided on what the next steps i should take are & was met with an extremely rude woman at the front desk who pretty much refused to help. Not only was I shocked by her behaviour, but being new to the neighbourhood was planning on making this my go to vet clinic for both of my animals & now I absolutely refuse to step foot in the place again. I recommend they encourage their staff to have better customer service & a little more compassion for animals in a variety of situations.
Thank you for sharing your experience, Brooklyn. We’re very sorry to hear that your visit did not reflect the level of compassion and service we strive to provide. Our team aims to assist all animals in need and we regret that your interaction with our front desk did not meet that standard. Your feedback will be shared internally to help us improve our communication and customer care moving forward. Please contact us if you would like to discuss further.
Fantastic experience: They’ve always been great with my cat (now 10) and dog (now 4). I’ve been taking them here since I got them, and I’ve always felt the staff are kind and thorough and practical with diagnostics and treatment plans, never ever pushy or unsympathetic and happy to answer any questions along the way.
Thanks for the kind words, Samantha! It's our mission to ensure that all clients and furry friends are provided high-quality care. We appreciate your recommendation. ⭐️
Fantastic experience: Really appreciate the care and services from the vet and technicians (from diagnostics and treatments to insurance claims support) for my sweet cat Guzz. I never felt like they were letting money drive their recommendations. When it came to end of life matters for Guzz, they supported my choice for end of life care at home and provided contacts for me to connect with. Thanks again.
Thank you so much for your kind words and for trusting us with Guzz's care. We're honored to have supported you through every stage of her journey. Our team always strives to provide recommendations based on what’s best for each pet and their family, and we’re truly grateful that you felt that sincerity in our care. Wishing you comfort and peace as you remember your sweet girl.
Fantastic experience: I brought my dog in because she was having issues with her tail (she had a mass on her tail for awhile and was causing problems). They never rushed me to make any type of decision and always made sure I knew what my options were. They always picked up the phone and constantly reassured me with any issues I had regarding her care. The surgeon was amazing and called me during the surgery to make sure I knew what was going on. They even cut her nails during the surgery which I was going to do after her surgery so that was really nice of them. Overall they take such good care of my dog and the prices are amazing!!
Hi Kaya, thank you so much for taking the time to leave us such a thoughtful review! As fellow pet owners, we know how important it is to find a veterinarian you can trust with your furry family members. We strive to provide compassionate, high-quality care to all of our patients, so it means the world to hear we exceeded your expectations. Thanks again for the kind words - they really made our day!
Fantastic experience: I was concerned about costs. When I expressed that they were very kind and understanding. They gave me honest suggestions and quotes for different care for my cat Hammy. I never felt judged. I left feeling very grateful for their services.
We strive to make every client feel like family, so your thoughtful feedback means so much, Melanie. Knowing we have your trust and confidence motivates us. Thank you for taking a moment to share your positive experience - it truly made our day! ⭐️
Fantastic experience: The staff and doctors are amazing and caring as well as professional. I have switched clinics and I'm so glad I did.
We appreciate the kind words, Maggie. We do our very best to provide the attention each of our clients and their pets need and deserve. If you have any additional questions, don't hesitate to give us a call.
Negative experience: I wish there was a way to give 0 stars. Due to the hyper fixation on 'diet' being an issue, the reluctance to do an ultrasound as it would "not show us anything useful", my poor sweet cat is now in critical condition. Had I not sought out a second opinion that was willing to do an xray and ultrasound, my sweet cat would not be with us today. I am glad I trusted my gut and would advise all pet parents to do the same. Dr.Llera's incompetence has left my 8 year old cat fighting for his life, very literally. I had been going to this clinic for the past 20 years and ever since they were bought by a corporation, the care and support has declined in a heartbreaking way. Our new vet at an independent clinic is absolutely appalled by the previous prognosis and recommendation, specifically to use pepcid ac as a treatment. Please do not ever give your pet pepcid ac---it has negatively impacted my sweet cat, who has been vomiting almost every day for the past 6 months, and even vomited up a blood clot which was dismissed by this veterinarian team at KVC as "not a big deal". Turns out, it was a very big deal and now we are fighting for the life of my cat and this is not an exaggeration. I am furious with the "diet" prognosis as it has actually made my cat worsen, and furious with Dr.Llera's hyperfixation on it being diet even when my cat has lost almost 10 pounds in 6 months and won't eat the prescribed Hydrolyzed Food I was instructed to purchase. After many food trials, useless medication and reluctance to do an ultrasound, we might lose one the most precious and sweet cats. When they sent my cats file to the new vet, they failed to send the blood work. The new vet clinic had to call to request it and they were met with attitude and more reluctance. Unacceptable. In a particular appointment, Dr.Llera said it was "fine" that my cat had lost some weight because was "over weight anyway", and then five minutes later told me I was "not feeding him enough". I should have found a new vet years ago when Dr.Llera proved his incompetence the first time when he misdiagnosed my ginger tabbys blackheads as flea fecal matter....it was not fleas. Additionally, this clinic is where we said goodbye and euthanized our 21 year old siamese with a veterinarian that no longer works there (I do not wonder why she left). Apparently, they did not bother to update their records to reflect that. As both current vets here were insisting I bring in my other cat (who is perfectly healthy), they mistook her for our cat we had to put down there, almost 9 years ago. Very poor bedside manners. All in all, please take my story as a caution against this clinic. The staff are excellent, but the veterinarians are extremely questionable. Please go and find a private, independent vet clinic and save yourself time, resources and the life and health of your pets.
Thank you for your feedback, Jennifer. We’re very sorry to hear about your cat’s condition and can only imagine how difficult this has been for you. Our team truly cares about every patient we see and it’s upsetting to know that your experience left you feeling disappointed and unheard.
We take all concerns seriously and are committed to continuous improvement. We also appreciate the trust you placed in us over the years and we’re wishing you comfort and healing during this difficult time.
Fantastic experience: Been a client for 25 years now and they are the most amazing team.
Thank you for your wonderful review, Wendy! We're thrilled to hear about your positive experiences with us. Your loyalty and trust in our services mean the world to us. Looking forward to serving you again soon!. ⭐️
Fantastic experience: Dog was scared they made her feel welcome and us answered all of our question
We understand leaving home can be stressful for many pets, and are happy we could make the experience a little easier for everyone. Give your pup a pat from us!
Fantastic experience: My dog Cara was spayed at the clinic and i was very impressed with the communication from staff. Shortly after her surgery I received a call from the vet detailing Cara's procedure, condition and care needs, and an email detailing the same as well as emergency numbers if needed. When I picked her up all the important facts were provided again along with encouragement to contact the clinic with any questions or concerns should they arise. I received another call the next day to check on her condition and again encourage me to call with any concerns. I truly felt like they cared about my pet and my satisfaction with their service.
Hi Pamela, thank you for your glowing review! We pride ourselves in providing excellent pet care and ensuring our pet owners understand the entire procedure. Thank you for trusting us with your pup and we can't wait to see your fur baby again.
Fantastic experience: I always have a great experience here. I can ask any question and know they’ll answer with my pet’s best interests in mind :)
Hi Melanie, thank you for taking the time to leave us a review. We know how important your pet is to you because we are owners ourselves and huge animal enthusiasts. We love what we do and reviews like this truly make our day! Thanks again!
Fantastic experience: Great vet clinic, everything well explained from the beginning to the end of our consult. Both dog's loved :) The staff was amazing! Highly recommend it!
We strive to make every client feel like family, so your thoughtful feedback means so much, Diego. Knowing we have your trust and confidence motivates us. Thank you for taking a moment to share your positive experience - it truly made our day! ⭐️
Fantastic experience: Very friendly and kind staff. They completely understood and were patient with my 6 yo Bernese that thinks she is still a puppy LOL!! This is now our new vet. I highly recommend them.
Reviews like this remind us why we love what we do, Erin. Providing excellent veterinary care is our top priority, so we appreciate you recognizing our efforts.
Fantastic experience: Everyone here is wonderful! They take great care of our cats.
We are dedicated to making your experience perfect, Mary. Thank you for this review!
Fantastic experience: Excellent staff. Everyone provides such care to both the fur babies and parents. Won’t ever go to another vet office.
We appreciate the kind words, Brittany. We do our very best to provide the attention each of our clients and their pets need and deserve. If you have any additional questions, don't hesitate to give us a call.
Fantastic experience: Very attentive and thorough vet services. Staff are very professional and caring. Overall 10/10
We strive to make every client feel like family, so your thoughtful feedback means so much, Lynn. Knowing we have your trust and confidence motivates us. Thank you for taking a moment to share your positive experience - it truly made our day! ⭐️
Positive experience: We have been coming for routine appointments for years, emergency services are best found elsewhere but very good care for the pets’ regular checkups.
Hi Jen, thank you for your heartfelt review. Your commitment to our practice is the greatest reward we could ask for. We cherish the bond we've built with you and your furry friends over the years! . ⭐️
Fantastic experience: We had an emergency with our cat and they helped us tremendously so appreciative thank you
Thank you so much for the kind review, Liz! We understand how stressful it can be having a member of your family in the hospital. We are glad we could make it a little easier for you. Give your cat a pat from us!
Fantastic experience: I'm so grateful for the Kingston Veterinary Clinic. I was able to book a next day appointment for Frankie when he wasn't feeling well. They're always honest about the care my dog needs, never pushing unnecessary treatments. They're kind, knowledgeable, and affordable. I highly recommend them!
Hello Shannon, thank you for your fantastic review! We are grateful for this feedback as our staff prides themselves so much on providing this gold-star service! Thank you!
Fantastic experience: I was able to make an appointment at very short notice to have my dog examined. It turned out to be something minor but it’s comforting to know that the Kingston Veterinary staff are available, and very helpful.
Thank you, Beth! We strive to provide the best care and service to all our clients!
Positive experience: I have been in once so far and it was a good visit. All three of my pets were checked over and they all had a good experience. I would like to give another rating after I have been in a few more times with my pets.
Thank you for the kind words, Judy! We are so happy to hear that you enjoyed your experience.
Negative experience: Does not answer phone. Does not call back in acceptable amount of time. Message says to keep calling. They do not answer. Management needs to have better protocols for this. It's an urgent matter but not emergency. I should not have to go clog up a vet hospital for such issues. Very disappointed. Please do better. Animals need you.
Thank you for your feedback, Laine, and we sincerely apologize for the inconvenience you've experienced. We understand how important timely communication is, especially when it comes to your pet’s care. We are actively working to improve our response times and phone protocols to better serve our clients. Your concerns are important to us, and we will be addressing them with our team to ensure we provide the support your pets need. If you would like to discuss further, please contact us.
Fantastic experience: I've been with this Vet. clinic for 15 years. I adopted my dog at 8 weeks of age and they have taken excellent care of him. I just went through a major medical event with my dog (Toby) and they showed straight up compassion to me and my boy that has lived beyond his breeds typical life span. They are knowledgeable, and give great advice. 5⭐⭐⭐⭐⭐
Hi Cassie, we appreciate the kind words! Thank you for your loyalty over the past 15 years. We hope to see you soon
Fantastic experience: I’ve been with this clinic for 5-6 years. I find in MY opinion the prices to be reasonable, from required shots to spay/neuter. Staff are always knowledgeable and friendly. I always appreciate when I book an appointment, and you’re provided with an estimate to help plan your future bills for your furry companions . Plus it comes in handy but you can add finances to your account to help reduce future costs if you so wish, also gift cards for your friends & family to help furry loved ones in the future financially.
Hi Breanna, we appreciate the kind words! Thank you for your loyalty over the past years. We hope to see you soon
Fantastic experience: Friendly, great service and I did not feel like they were more interested in money than the actual care of my dog, like other vets I have tried in the past. 100% recommend the great staff at Kington Veterinary Clinic.
Thanks for the kind words, Wade! It's our mission to ensure that all clients and furry friends are provided high-quality care. We appreciate your recommendation. ⭐️
Fantastic experience: Our dog recently got fixed here and they did a great job. The service is always so great as well. Highly recommend this vet clinic.
We appreciate the kind words, Taylor. We do our very best to provide the attention each of our clients and their pets need and deserve. If you have any additional questions, don't hesitate to give us a call.
Fantastic experience: Appreciate the care and friendly service, and also the careful consideration around what is required before spending my money. A client for over 10 years.
Hi Terri, your kind words warm our hearts! Your loyalty for the past years is truly appreciated. We can't wait to welcome you back soon for another great experience!
Fantastic experience: Wonderful experience bringing my cat in for the first time. Went through old blood work and dental care with me, highly recommend. My cat has genuinely never been so relaxed at a vets before.
Hello Brittany, thank you for your fantastic review! We are grateful for this feedback as our staff prides themselves so much on providing this gold-star service! Thank you!
Fantastic experience: The receptionist and the vet were wonderful!! They accomodated my dog CoCo, in what we thought may be an urgent situation. The vet discussed all options with me and I felt very relieved and reassured when we left. Yesterday was a pretty rough day with many other things happening, and I have an anxiety disorder, which is why CoCo is so precious to me. She is my emotional support dog. Thank you Kingston Vet Clinic!! God Bless you guys!❤
Thank you for your heartfelt review! It's our mission to ensure that all clients and furry friends are provided high-quality care. We are so happy that our team could be there for you during this stressful time. If you have any additional questions, don't hesitate to give us a call.
Fantastic experience: I've been going to this vet for many years. Very good care for reasonable prices. They have been with us through some really difficult times. They also host a lot of specials to help with costs for care which has been extremely helpful to us.
Dear Danielle, your review touched our hearts. We're so grateful for your loyalty over the years and for entrusting us with your pets' care. We look forward to continuing our journey together!
Fantastic experience: I've taken all my pets, here from beginning to end they are very compassionate and understanding of all pet owners.
Thank you for your review and kind words, Darlene. We do our very best to provide the attention each of our clients needs and deserves. We enjoy having your fur babies; we hope you all come by soon!
Fantastic experience: Very friendly staff! I also like their online booking system. Easy to work with.
We work hard for 5-star ratings like this. Your review helps us grow. Thank you!
Negative experience: There are vets in Kingston that have better services than the ones provided here. I had a very sick kitten that I brought here over several occasions. The kitten was in multiple times for an upper respiratory tract infection which was persistent and treated with broad spectrum antibiotics two times prior to me asking for a PCR test to determine what exactly was causing it, so that specific antibiotics can be prescribed. And when I asked for the PCR, the vet told me that this is uncommon, expensive, and unnecessary. I went against the vet's recommendation and got the PCR anyways after doing my research on facebook pages. The specific microorganism causing the URI was identified and specific long-term antibiotic therapy was initiated, which had better effect than the broad spectrum antibiotics carelessly prescribed without proper diagnostic measures. It is saddening that I got better advice from facebook than from this clinic. As well, during one of the visits I asked the vet why my kittens skin looked like it had a rash. She then proceeded to explain to me that chicken is a common allergen among cats and that he was probably allergic to that. She then proceeded to give my cat his dewormer using a chicken flavoured wet cat treat. LOL! And the last thing said to me that made me realize how much this place sucked is when the receptionist asked me if I regret getting my cat after his many visits to this vet. This comment was so out of pocket, if I regret getting this cat and did not love him, why would I be spending thousands of dollars at this clinic. So take my recommendation: go somewhere else! I had great experiences at Sims Animal Hospital and Limestone City Animal Hospital !!
Dear Paulin, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and the frustration it caused. We understand that you expected a higher level of care and diagnostic accuracy for your kitten.
Our goal is to provide the best possible care for our patients, and it's disheartening to hear that your experience did not reflect this standard. We are always looking to improve and your feedback helps us in that process.
We wish you and your pets all the best and hope they receive the care they deserve.
Fantastic experience: Great staff super lovely, very sweet to both of my cats
Thank you for the kind words, Ana! We look forward to your next visit with your cats.⭐️
Fantastic experience: Extremely pleasant. I’m a transient voter that needed a specialized diet for my 80 pound shepherd and they were able to help me locate the food. If I lived in that town, I would have no question of utilizing them for my pets care.
We are so happy we exceeded your expectations!
Fantastic experience: Friendly and knowledgeable staff, accommodating with appointment needs and very reasonably priced services! Highly recommended!
Thank you for your review and kind words! We do our very best to provide the attention each of our clients and their furry friends need and deserve. We hope to see you soon. ⭐️
Fantastic experience: Kind, understanding, knowledgeable. Never feel rushed through an appointment! Prices are fair and staff are so welcoming.
Thank you for your kind words and recommendation, Paige!⭐️ We want all our clients to feel comfortable and informed. We enjoyed having your pets and hope you come by again soon.
Fantastic experience: Dr. Llera has been the vet for two of my dogs, and you couldn't ask for a more caring doctor. He is terrific with my Goldendoodle, Eloise, who is anxious and high strung. The Kingston Veterinary Clinic is very good about not trying to upsell and will do their best to help you to stay within your budget, which I appreciate.
Reviews like this remind us why we love what we do, Christine. Providing excellent veterinary care is our top priority, so we appreciate you recognizing our efforts.
Positive experience: Staff was very accomadating. Appreciated that they took us early when I said our cat had been in her kennel for over an hour because that is when we could catch her and she was stressed. Continually keep us advised as to her vaxination status. I wish they would return to boarding pets however as they were tho most convenient place when we wanted to travel.
Hi Wesley, Thank you for your kind words about our services! We understand the convenience that pet boarding provides and appreciate your feedback on this service.
Currently, we offer boarding during the week with drop-offs starting Monday at 8:00am and pick-ups by Friday at 5:30pm. Unfortunately, we no longer board animals over the weekend due to staffing constraints, a change that has been in place since before COVID. If you would like to discuss further, please don't hesitate to reach out!
Fantastic experience: Been using then as our family vet for 17yrs. Well priced, compassionate staff. Non judgmental and pet health oriented. I now travel over an hour to attend bc i wouldnt trust anyone else with my family's pets.
Thank you for your wonderful review, Summer! We're thrilled to hear about your positive experiences with us. Your loyalty and trust in our services mean the world to us. Looking forward to serving you again soon! ⭐️
Negative experience: Most of the staff are very friendly thier are a couple of the staff who very rude and really need to learn how to deal with the public. Always chaotic. Busy or not it's always seems chaotic.
Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your visit did not meet the compassionate and caring standards we strive to uphold. Your feedback is invaluable, and we appreciate the opportunity to address your concerns. Please know that we will review this incident internally and take appropriate measures to ensure that such experiences are not repeated. If you would be open to discussing your visit further or if there's anything specific you would like us to address, please feel free to reach out.
Negative experience: Be sure to ask about hidden fees before your appointment. Went in expecting to pay 40$ for a cat booster as previously quoted, came out paying $120. There is a 70$ ‘technician check’ fee which consists of weighing them and taking their temperature (we can all do this at home). Entire appt took under 2 minutes and I had just paid $350 a few weeks prior for initial shots and checkup.
Hi Emilie, We're sorry to hear about your disappointment with your recent visit. Our priority is always the health and well-being of pets, and we understand your concerns. We aim to provide transparent communication about treatment options and associated costs, and we regret any confusion or miscommunication that may have occurred during your visit. Our team takes each case seriously and strives to offer the best possible care based on the information available at the time. We appreciate your feedback and will use it to improve our services. If you have any further questions or concerns, please don't hesitate to contact us directly.
Fantastic experience: Great clinic, doctors are thoughtful, helpful and not looking to over charge. Very good clinic.
Thank you for the great feedback, Cathleen. We are glad to hear that you had a good experience!
Fantastic experience: So over the moon impressed with this clinic. Dr. Llera and his staff are so friendly, caring and thorough. I moved to Kingston from Newfoundland and we were referred to him from a friend who saved her dogs eye a while ago. You can tell he actually cares about pets. My little dog had an ulcer on her eye we've been treating the past month and highly stressed. He was so kind and gentle with my girl and I'm so proud to say they are going to be our regular vet! And, they didn't overcharge me for the appointment. My last appointment at a different vet in Kingston cost me $450. When I heard the bill was less than $200 was such a sigh of relief. Even the oncologist he referred me to is a reasonable price. I'm so happy we found this clinic. I feel like I can breathe again I was so stressed. And, Dr. Llera was so gentle and caring with Roxy she wasn't even stressed much when he had to touch here eyeball. It was a bit uncomfortable for her obviously, but necessary and she was wagging her tail and not stressed out. Thank you so much Dr. Llera and team. I actually left in happy tears. Roxy and I appreciate you guys so much.
Your kind words mean so much, Jordan! We understand how worrying vet visits can be, so we aim to ease every pet parent's concerns. Thank you for entrusting us with your fur baby - we don't take that responsibility lightly! ⭐️
Fantastic experience: We are not regular patients of this clinic, but when my dog Dtormy was in pain trying to walk they were able to see is the same day. The service was excellent, the staff were very friendly and knowledgeable. They took great care of Stormy. I would definitely recommend them.
Thank you for the kind words, Dean! We are so happy to hear that you enjoyed your experience. ⭐️
Fantastic experience: Very caring staff. All details of your pet needs are patiently & carefully explained to you. They do not upsell products & procedures. So happy with the service.
Thank you for your kind words and recommendation, Cynthia. We want all our clients to feel comfortable and informed the moment they step into our office and when they leave. We are happy we were able to meet your expectations. We hope to see you all soon!
Fantastic experience: I will miss my cat so much but there are NO regrets with her life or her death. It was peaceful. They took us to the room they reserve for people putting their pets to sleep. They had chairs for us to sit on, very dim lighting which was very soothing and we were the furthest away from reception so there was no noise. Chaos just laid peacefully in the bottom half of her pink kennel (it’s almost as old as she was), her new blanket, and we just loved on her until it was time to go. The only way it could have gone better would’ve been if we could have afforded a euthanasia home visit but honestly, this was nice and I appreciated all their effort. They were so quiet and spoke in quiet, calming tones. I could’ve kissed them but my focus was on Chaos and the environment was completely conducive to the sad task.
We truly appreciate you sharing your experience with us. We understand that saying goodbye to a cherished pet is an incredibly emotional and challenging moment. Our utmost priority is to provide compassionate care during these difficult times. Your feedback means a lot to us and we're here to support you whenever you need us.
Fantastic experience: I have used this veterinary office for over 20 years. The staff are very helpful and we are satisfied with the services they give
Thanks for the kind review! We are so happy to hear that you have enjoyed your experience with our team. We appreciate your loyalty over the years and look forward to seeing you again.
Fantastic experience: **July 5th, 2023: Very disorganized place. I am grateful that they took in my pet in an emergency appointment, but I never got the vet to explain to me the results because he seemed to refuse to email me them, instead trying to contact me at work (a place where I don’t have my cellphone available). I hope I’m the odd one out and they’re great to all other caretakers of furry friends. (2 out of 5 stars) **January 9th, 2024: I had a bad experience my first time bringing my kitty to Kingston Veterinary Clinic. Strong enough that I was very nervous about going back. However I felt at the time, KVC had the only available ultrasound in town that my cat needed in order to have a diagnosis. I nervously made an appointment with them and followed through. On November 24th, 2023, the lady who took care of my cat seemed to understand that I was uncomfortable. She did her best to improve that. She answered all of my questions and explained to me details about the charges. I was most nervous at the prospect of an anesthetic, because my cat is elderly; the lady took my concerns into consideration and instead used a safer sedative. It is because of the imaging that KVC produced that my cat has a diagnosis that is getting regular treatment and I know how to better take care of her. For that, I am absolutely appreciative. (Increased to 5 out of 5 stars)
Thank you for your review. We are sorry that you feel your pet's results were not handled appropriately. We pride ourselves on offering quality care to all of our clients and patients and do our best with the information provided to us to communicate in a timely and professional manner. If you would like to discuss this further, please contact us at any time by phone 613-542-7337 or email [email protected]. Warm reagrds.
Negative experience: Horrible people, they called spca because their vet was inexperienced and had never seen the injury my dog had (he tripped running up stairs) also for the area the are in they offer no payment plans as a lot of people in the area aren’t made of money but still would rather you pay full price instead of working with their customer, over priced as well, $100+ for an exam when we’ve been quoted $85 from another vet
We appreciate your feedback and understand that pricing is an important consideration for our clients. Our aim is to provide the highest quality care and services to your pets. The cost of veterinary care can vary depending on a variety of factors, including the specific treatment or procedure required and the level of care and expertise our team provides.
We continually review and adjust our pricing to remain competitive while maintaining the high standard of care you and your pets deserve. We are committed to transparent pricing and provide detailed estimates for any recommended treatments or procedures. Please feel free to reach out to our team if you have any questions or would like to discuss your pet's specific needs further.
Fantastic experience: The vet was polite, honest and very gentle with my cat. I did not feel pressured to do any un needed services as I have in the past— this will definitely be my go to vet from now on.
Thank you for the 5 stars! We strive to provide excellent service and are glad you had a positive experience.
Fantastic experience: They were amazing people helping me and my family with our family dog. December 15th 2023 we had taken our beloved dog to the Kingston Vet on Division street to lay her to rest, they were so gentle with her and very polite and calm about everything and definitely let us take our time to say good bye they did everything accordingly and very quick so she wasn’t in pain anymore they had also given us a nose print and paw print to take home and now I have them tattooed on me forever
We genuinely appreciate your thoughtful words. It's comforting for us to hear that we could provide solace to your family during this difficult time. Please remember that you are not alone in your grief.
Fantastic experience: Always helpful and good service. Been using this vet clinic for 12 years.
Hi Kaili, we appreciate the kind words! Thank you for your loyalty over the past 12 years. We hope to see you soon
Fantastic experience: This clinic is filled with genuine and caring individuals. I’ve had multiple experiences taking my one cat, Levi, here and each time I’ve been met with so much compassion. I switched from another vet and have never looked back
We strive to make every client feel like family, so your thoughtful feedback means so much, Kealy. Knowing we have your trust and confidence motivates us. Thank you for taking a moment to share your positive experience - it truly made our day! ⭐️
Fantastic experience: Very friendly and knowledgeable staff! The vets here always have time to answer any questions I have and are gentle and respectful when examining my cat.
We appreciate the kind words, Holly. We do our very best to provide the attention each of our clients and their pets need and deserve. If you have any additional questions, don't hesitate to give us a call.
Fantastic experience: Kingston Veterinary Clinic has been fantastic with my two cats. After experiences with other vet clinics in the area, I specifically value KVC's honesty and their approach to patient care. They never push unnecessary treatments and don't over-vaccinate; they are attentive and thorough. Not only do I recommend them here but I always recommend Dr. Ryan Llera to people in the Kingston area.
Thanks for the kind words, Lindsay! It's our mission to ensure that all clients and furry friends are provided high-quality care. We appreciate your recommendation. ⭐️
Negative experience: I don't recommend anyone bring their pet here in an emergency, even if it's the closest place. They were not clear whether my cat was stable or in bad condition, the vet choosing to finish their appointment after looking at our cat. Took 35-40 minutes doing x rays and making sure we paid for them before giving us back our unresponsive cat to try to go to the emergency clinic across town. They were not clear or helpful. They let our cat die.
We are sorry to hear that your experience left you feeling this way. We realize that unexpected medical emergencies can be stressful, and we do our best to provide clients with the necessary information and options available. Unfortunately, we are not a 24 hour emergency hospital and do not have the resources and equipment for prolonged critical care. We are sorry if you perceived our recommendation to transfer your pet to an emergency facility as anything other than a professional recommendation for the well-being of the patient.
Our pricing is based on the services rendered and the level of care provided, and we strive to provide transparent and fair pricing to all our clients. If you would like to chat further regarding your concerns, please give us a call at (613) 542-7337.
Fantastic experience: These folks have been taking care of our big canine and old feline for years. They demonstrate utmost professionalism with care , sensitivity , intrest and above all genuine compassion for the critters and their owners. I've been a patron of other vet clinics in the past and have felt pressured to spend $ on unnecessary procedures or meds- this never happened with these folks. Just the facts and respect for my decisions for my charges. They are an asset to the Kingston community. Highly recommend.
Thanks for the kind words, Tamara! It's our mission to ensure that all clients and furry friends are provided high-quality care. We appreciate your recommendation. ⭐️
Fantastic experience: Amazing staff and medical treatment. Efficient, prompt and supportive service. They were extremely helpful and wonderful several times with previous life threatening conditions and surgeries. Paying the "cat tax" with a picture attached from my last visit there where Fluffers is being silly.
Thank you so much for the kind review, Janise! We understand how stressful it can be having a member of your family in the hospital. We are glad we could make it a little easier for you. Give Fluffers a pat from us!
Fantastic experience: Great people, great service, great price, always nice to see them and they love seeing our puppies!
Reviews like this remind us why we love what we do, Michael. Providing excellent veterinary care is our top priority, so we appreciate you recognizing our efforts.
Fantastic experience: very caring group, who have not only have looked after the needs of my cat, but also the pet parent too!
Thanks for the kind words, Marie! It's our mission to ensure that all clients and furry friends are provided high-quality care. We hope to see you soon. ⭐️
Fantastic experience: They took the time to help my dog with kindness and expertise. I would recommend them highly.
Thanks for the kind words! It's our mission to ensure that all clients and furry friends are provided high-quality care. We appreciate your recommendation ⭐️
Fantastic experience: Have always been treated very well and they all take such wondeful care of my little furry pals.
Thank you for your review and kind words! We do our very best to provide the attention each of our clients and their furry friends need and deserve.We hope to see you soon ⭐️
Fantastic experience: They helped my oldest kids' cat Indie when she swallowed a needle. They were so great with her, and she was home and recovering in no time.
Thank you for the great feedback. We are glad to hear that you had a good experience!
Negative experience: Our cat has been ill, we were told by the vet over the phone to bring him in and they would do a radiograph to figure out what was wrong. Our cat gets super stressed when he leaves home, so we get him there just so the receptionist could deny him care cause she THOUGHT he didn't need it.. We will NEVER take him back there again, its time we found a vet who really actually cares!!! They can't even answer their phones or return phone calls. They use to be good years ago, and they lost it......0/10
Hi Angel, we are sorry to hear your experience has left you feeling this way. Our team of professionals in each clinic does everything they can to ensure that each and every patient and client is provided with the best service, treatment and care possible. We would like the opportunity to chat with you regarding this review. Please give us a call at 613-542-7337. Thank you.
Negative experience: Very unsatisfactory, not professional at all. Went in to get his claws trimmed. They cut his toe. Didn’t realize till I got home and saw Bloody paw prints on my rug and bedding.Had to rush him back. Got attitude. NOBODY apologized !!!! Didn’t even get a refund offer for the $20 trim. They even said “ oh when we went to trim his nails he jumped “ like it’s the cat’s fault . Are you kidding me!!!! Then said “ we cleaned it , if it keeps bleeding put some sort of baking soda or flour or starch and sent me on my way. Staff of at least 5 and no I am sorry. At a vet clinic. REALLY!!! I also noticed that when we came back it was about 15 minutes before closing. Were you all on your way out somewhere? Thanks
Hi Ryan, we are sorry to hear you did not have a good experience at our clinic. Our team takes pride in doing what is best for our patients and with the most positive of actions for the situation presented to us. If you would like to further chat about your experience, please don't hesitate to give us a call. Thank You.
Fantastic experience: Everyone at Kingston Veterinary Clinic is friendly and helpful. Whether they were helping me say goodbye to my cats or welcoming my new one into the family, they are caring and compassionate. All my questions are answered and concerns looked after. I would never go anywhere else.
Thank you for such kind words and your commitment to our practice! We are happy we have been able to provide you with care for your babies over the years. We are truly grateful to have you as clients, and to have gotten to know you and your kitties so well over the years!
Fantastic experience: great care; attentive and personal. no end of life money grabbing; just honesty and compassion. she is eating ice cream before heading to the rainbow bridge.
Thank you for your kind words, Jude. You have our heartfelt condolences. We know how stressful that situation can be, and are glad that our team could make it a little easier for you. We sincerely appreciate your feedback. If you have any future questions, please feel free to give us a call.
Fantastic experience: They are the Best!!!! Have been going there for 12 years since my poodles were puppies. They sincerely care about our animals and the worries we have as pet parents. Love the Doctor's and Staff they are the greatest caring people.
Thanks for the kind review, Janice! We are so happy to hear that you have enjoyed your experience with our team. We appreciate your loyalty over the years and look forward to seeing you again.
Fantastic experience: I have been taking my pets here since I moved to Kingston. In 2017 My cat had crystals and no other vet would see him but Kingston Veterinry. They're all wonderful, helpful and super friendly.
Thank you for your lovely review, Maggie!⭐️
Fantastic experience: I was very pleased with my visit, cats were handled with care and concern! We came home happy!
Patient and client care are very important to us. We are happy to hear that you enjoyed your experience with our team!
Fantastic experience: turbo got a great annual check up . they were kind and gentel with him which made relaxed.
Thank you for your lovely review, Isabel!⭐️
Positive experience: Staff are all very kind and caring. Very knowledgeable. Sometimes hard to get in for an emergency type appointment.
Thanks for the kind words, Leanne! It's our mission to ensure that all clients and furry friends are provided high-quality care. ⭐️
Fantastic experience: Very friendly service. Clean and welcoming facility. Our visit to get a check up and shots was quick and easy.
Thank you for the great feedback. We are glad to hear that you had a good experience!
Fantastic experience: Super friendly! We went in for the first time Monday with our puppy (Arlo) and everyone came around the counter to say hello to Arlo. Lot of pets. Went into the room and the technicians were just as friendly! Gave him pets and a treat. Vet came in and she also was so friendly with him. Gave him lots of pets. By the time he got his needles he was so relaxed he didn’t even notice them. Very friendly very professional.
Thank you for the kind words, Amber! We are so happy to hear that you enjoyed your experience and welcome you back anytime.⭐️
Fantastic experience: Got me in as a temporary patient on extremely short notice and were extremely gentle with my cat who needed medication for ear mites. Even I was surprised how calm he was. Friendly staff, would go back again.
Thank you for the kind words! We are so happy to hear that you enjoyed your experience and welcome you back anytime.⭐️
Fantastic experience: Every 3 months I take my dog to eat there to have his nails trimmed they're very quick and they're very friendly and the price is right
Thank you, Wendy! We strive to provide the best care and service to all our clients!
Fantastic experience: Always have great care for my cats here. They are the ones who found a medication that controlled my cat's seizures. I recommend them to everyone I know.
Thanks for the kind words, Emily! It's our mission to ensure that all clients and furry friends are provided high-quality care. We appreciate your recommendation ⭐️
Fantastic experience: We have had our dog Charlie operated on 3 times here. His right CCL was done in May and his left was just done and then had to be re-done as the dog re-injured it during his recovery. The staff here have been excellent at every point. They did what was needed and took wonderful care of him. Even though his only times here have been for surgery (our normal vet does not do surgery), Charlie is happy to go in and does not seem nervous at all so obviously they have done a great job with him while he's been there. Thanks to the team for the fantastic service!
Thank you so much for the kind review, John! We understand how stressful it can be having a member of your family in the hospital. We are glad we could make it a little easier for you. Give your dog a pat from us!
Negative experience: Worst experience with vet we have ever had. They over charge and definitely do not care about the animals.
Hi CM, we are sorry to hear you are unhappy with your experience and our pet care prices. We do our best to provide clients with the necessary information and options available. Compassionate care is incredibly important to our team as we are dedicated to building a relationship with our clients and their furry family members. Your feedback has been forwarded to the management team. If you would like to further chat about your experience, please don't hesitate to give us a call. Thank you.
Negative experience: Dr. Llera is amazing. Unfortunately the office staff don't seem to know what they are doing. They tell you one thing one day then change their minds at the very last minute, leaving me totally in a bind. I have always been impressed with this clinic but after this I doubt I will ever use them again. Too bad because the vets and most staff are great.
Hi S, we are sorry to hear your experience has left you feeling this way. Compassionate care is incredibly important to our team as we are dedicated to building a relationship with our clients and their furry family members. Your comments have been forwarded to the management team. If you would like to further chat about your experience, please don't hesitate to give us a call. Thank you.
Fantastic experience: Fair pricing, and caring staff members, my cat was well taken care of and got his vaccines with no fuss.
Thank you for the great feedback. We are glad to hear that you had a good experience!
Fantastic experience: Compassionate service for our elderly cat who had to cross the bridge. Staff made this difficult moment easier to bear. Thank you so much.
Thank you for your lovely review, Sandra. You have our heartfelt condolences. We know how stressful that situation can be, and are glad that our team could make it a little easier for you. We sincerely appreciate your feedback. If you have any future questions, please feel free to give us a call.
Fantastic experience: the techs were very knowledgeable..weighed and examined my kitten..and directed me what to do next..they were very plesant
Thank you for your kind words, Dolores!⭐️ We want all our clients to feel comfortable and informed. We enjoyed having your kitten and hope you come by again soon
Fantastic experience: The staff they’re our awesome very friendly helpful as well as the veterinary and by far the most reasonably priced place, I think they may be my regular place to take my dog, I live in the west end of Kingston but is worth the drive.
Hello John, thank you for your fantastic review! We are grateful for this feedback as our staff prides themselves so much on providing this gold-star service! Thank you!
Fantastic experience: Thoughtful,Accomadating,Great atmosphere. Techs were awesome,Doc was great at explaining things... I appreciate all they did for myself and Puppers
Hi Jason, thank you for your glowing review! We pride ourselves in providing excellent pet care and ensuring our pet owners understand the entire procedure. Thank you for trusting us with your pup and we can't wait to see your fur baby again :)
Fantastic experience: The staff and doctors are very friendly and very good with my cat Layla. I have brought all my cats over the years to Kingston Vets and the only place I would take them!!
Thanks for the kind review We are so happy to hear that you have enjoyed your experience with our team. We appreciate your loyalty over the years and look forward to seeing you again.
Fantastic experience: I am impressed, both with their honesty and their lack of greed. Being an animal adorer, I've been to many vets across the country, and I'm relieved that they had me listed in their files.
Hi Teri, thank you for taking the time to leave us a review. We know how important your pet is to you because we are owners ourselves and huge animal enthusiasts. We love what we do and reviews like this truly make our day! Thanks again!
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